College Aide- Help Desk Technician

New-York-City-Department-of-Youth-and-Community-Development; New York (NY); On-site; USD 25,000 - 36,000; Part time

Job summary

The New York City Department of Youth and Community Development (DYCD) is seeking a College Aide to assist IT operations, provide help desk support, and assist with audiovisual setups across several DYCD sites. The role emphasizes student status and ongoing education in relevant fields.

Responsibilities include monitoring Service Now tickets, assisting with IMAC tasks, and supporting remote and hybrid work environments for DYCD staff.

Qualifications

• Matriculation at an accredited college or graduate school is required for all levels.
• For IT-focused levels, study in information technology, computer science, management information systems or related fields is preferred.
• Appointments for higher levels are made by the Technology Steering Committee through DYCD IT and Telecommunications.

Responsibilities

• Monitor and manage Service Now Help Desk tickets and emails promptly.
• Provide helpdesk/desktop support for hardware and software systems and peripherals.
• Support and set up audio/visual equipment in conference rooms, training rooms, and auditoriums.
• Assist with IMACs for DYCD staff at multiple locations.
• Monitor, update, and close Service Now Service Desk tickets.
• Provide Remote Desktop and Laptop support for staff in the Hybrid Work from Home Program.

Skills

Customer Service experience

Microsoft Applications

Adobe Applications

Computer Science

Computer Technology

Computer Engineering

Electrical Engineering

Information Technology

Computer Hardware/Software Support

Computer Programming

Education

Matriculation at accredited college or graduate school

Tools

Microsoft Office

Adobe Creative Suite

Job description

The New York City Department of Youth and Community Development (DYCD) invests in a network of community-based organizations and programs to alleviate the effects of poverty and to provide opportunities for New Yorkers and communities to flourish.

• Monitor and Manage Service Now Help Desk tickets and E-mails in a timely manner.
• Provide Helpdesk/desktop support for hardware and software computer systems and peripherals.
• Support and set up audio/visual equipment, computers, and Laptops in several conference rooms, training rooms and Auditorium.
• Assist with IMAC's (Installs, Moves, Adds, & Changes) with the computer systems and peripherals for all DYCD staff at the 2 Lafayette St. ,123 William St. and 59 Maiden Lane locations.
• Monitor, Update, and complete Service Now Service Desk Tickets submitted by the DYCD staff.
• Provide Remote Desktop and Laptop support for DYCD staff participating in the Hybrid Work from Home Program.

COLLEGE AIDE - ASSIGNMENT LEVE - 1020B

Minimum Qualifications

• For Assignment Level I: Matriculation at an accredited college or graduate school. Employment is conditioned upon continuance as a student in a college or graduate school.
• For Assignment Level II (Information Technology): Matriculation at an accredited college or graduate school. Employment is conditioned upon continuance as a student in a college or graduate school with a specific course of study in information technology, computer science, management information systems, data processing, or closely related field, including or supplemented by 9 semester credits in an acceptable course of study.
• For Assignment Level III (Information Technology Fellow): Matriculation at an accredited college or graduate school. Employment is conditioned upon continuance as a student in a college or graduate school with a specific course of study in information technology, computer science, management information systems, data processing, or other area relevant to the information technology project(s) assigned, including or supplemented by 9 semester credits in an acceptable course of study. Appointments to this Assignment Level will be made by the Technology Steering Committee through the Department of Information Technology and Telecommunications.

SPECIAL NOTE
Maximum tenure for all Assignment Levels in the title of College Aide is 6 years. No student shall be employed more than half-time in any week in which classes in which the student is enrolled are in session. Students may be employed full-time during their vacation periods.

Preferred Skills

College Majors: Computer Science, Computer Technology, Computer Engineering, ComputerHardware/Software Support, Computer Programming, Electrical Engineering or Information Technology.Experience with Microsoft and Adobe ApplicationsCustomer Service experience.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.