College Advisor

ScholarMatch; San Francisco, Northern (CA, KY); Hybrid; USD 50,000 - 54,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401k with employer contribution

PTO and holidays

Summer Fridays

Staff sabbatical after 5th anniversary

Job summary

ScholarMatch is seeking a full-time College Advisor to support a caseload of students virtually from the San Francisco Bay Area and Los Angeles. The role reports to the Advising Manager and requires occasional in‑person events and travel.

The ideal candidate has counseling or related experience, strong confidential handling of sensitive information, and comfort navigating first‑generation and low‑income student needs in a diverse environment.

Qualifications

• Bachelor’s degree required, preferably in counseling/social work.
• Experience supporting first‑generation, low‑income college students.
• Advanced proficiency in GSuite and database management.
• Excellent written communication skills.

Responsibilities

• Manage a caseload of ScholarMatch students with regular contact via phone, text, and video.
• Advise on academic strategies, financial aid, and career exploration.
• Support students in navigating college life and resources, including documenting case notes.
• Attend student events and collaborate with program staff to address persistence issues.
• Participate in interview processes for Scholars Program and assist with documentation and payments.

Skills

First-generation student support

Excellent written communication

Interpersonal skills

GSuite proficiency

Database management

Education

Bachelor’s degree

Tools

Basecamp

Airtable

Job description

ScholarMatch is seeking a full-time, non-exempt College Advisor to play an important role in our growing non‑profit. The College Advisor will join a dynamic team of virtual advisors based in both San Francisco and Los Angeles. College Advisors work virtually to manage a caseload of college students, support the implementation of student events, and may lead group advising sessions. This position reports to the Advising Manager.

This position is ideal for a candidate who has a passion for our mission, strong relationship‑building skills, excellent counseling skills, and an interest in using data to improve effectiveness and advance our mission. Candidates must reside in the San Francisco Bay Area or greater Los Angeles. Occasional travel and in‑person event attendance is required.

This is a union position and is contracted until June 2028 with a possible extension based on program needs and funding opportunities.

Your primary responsibilities are to successfully manage and support a caseload of ScholarMatch students —providing expertise and mentorship, helping them navigate the often confusing and unfamiliar terrain of college life, and providing documentation, follow‑up, and administrative support necessary to the success of our students and the organization.

• Manage a caseload of college students (attending various colleges in California and across the U.S.) to maintain regular contact via phone, text message, and video meetings to deliver personalized and motivational support.
• Establish and build relationships with the assigned caseload of college students to help them navigate the transition into college, during college, and from college to career.
• Advise students on academic strategies, financial aid and money management, engagement on campus and in the community, and career exploration.
• Provide ongoing support around situations commonly faced by first‑generation, low‑income college students by helping students navigate challenges, focusing on problem‑solving techniques, and encouraging them to locate campus resources.
• Hold office hours to allow students to seek additional support.
• In collaboration with the program manager, responsibly navigate significant persistence issues facing our students.
• Record student information and detailed case notes from interactions to provide personalized coaching conversations. Prepare for each meeting by reviewing student pre‑meeting forms and casenotes.
• Support the collection of student documentation for the assigned caseload and review submitted documentation as needed.
• As needed, support the relationship with specified scholarship partners by providing updates on specific students on your caseload, and supporting any program modifications for the partner’s students.
• Support implementation and attend student events and programming.
• Support team projects as needed.
• Vet, approve and verify student payment requests.
• Support in the selection of students for the Scholars Program by reading applications and participating in the student interview process.
• Perform all other duties and tasks as assigned, "all hands‑on deck" mindset.

QUALIFICATIONS

• Bachelor’s degree required, preferably in a counseling/social work‑related field
• Professional experience or expertise and knowledge around issues facing first‑generation, low‑income college students, and comfort in engaging in direct communications with students
• Advanced proficiency in GSuite and database management
• Must have excellent written communication skills
• Must be able to hold sensitive information confidentially, and navigate urgent and/or sensitive student issues with care, maturity, and responsibility
• Must be able to perform all functions of this position within what would be deemed to be reasonable accommodations
• Must be able to communicate effectively with a variety of personalities throughout the organization
• Must be comfortable working in an anti‑racist organization with a diverse group of external callers and visitors and internal staff at all levels

Preferred but not Required

• Knowledge of Basecamp and Airtable
• Professional experience in either college counseling, career counseling, or student coaching

EMPLOYMENTINFORMATION

Starting pay is commensurate with experience and regional location, and is based on a competitive public interest payscale. This position will be paid hourly.

ScholarMatch practices a transparent, negotiation‑free compensation process. While starting pay is commensurate with experience and regional location and based on a competitive public interest pay scale, ScholarMatch aims to provide a living wage to all staff by setting a starting rate at $24.04/hour, or $50,000/year.

The hourly pay range for this position is:

As a growing organization, ScholarMatch prides itself in offering a competitive benefits package:

• 100% paid medical, dental, vision, and Basic Term Life for full‑time employees
• 401k retirement plan with 4% employer automatic contribution, 100% vested on day 1
• 20 accrued PTO days per year
• 13 paid holidays every year, Birthday off, plus a staff‑wide 'winter break' with reduced workload
• Summer Fridays (half days)
• Annual retention bonus that increases with every year
• Eligibility for a one‑month paid sabbatical after your 5th anniversary

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