Collector - Patient Accounting

Saint Mary's Health Network; Reno (NV); On-site; USD 36,000 - 48,000; Full time

Job summary

Saint Mary’s Health Network in Reno, NV is seeking a Hospital Collector to manage follow-ups on self-pay accounts and ensure timely payments. You will communicate with patients and staff by phone and in person, maintain productivity, and gather accurate demographics for billing compliance.

The role requires attention to detail, solid customer service, and the ability to multitask in a fast-paced hospital setting. Full-time, dayshift position in a local healthcare network.

Qualifications

• Experience in hospital collections preferred.
• Strong written and verbal communication skills.
• Ability to multi-task and meet deadlines.
• Analytical and problem-solving abilities.
• Customer service experience required.
• High School diploma or GED required.

Responsibilities

• Follow up on self-pay accounts to secure payment or redirect to payer.
• Communicate clearly by phone and in person with clients and staff.
• Maintain productivity standards and produce reports.
• Collect updated demographics and required billing information.
• Input follow-up notes and retrieve patient data in the system.

Skills

Hospital collections

Written and verbal communication

Multi-tasking

Analytical skills

Customer service

Education

High School Diploma or GED

Job description

Overview

Join an award-winning team of dedicated professionals committed to our core values of quality, compassion and community! Saint Mary’s Health Network, a member of Prime Healthcare, offers incredible opportunities to expand your horizons and be part of a community dedicated to making a difference.

Overview

Join an award-winning team of dedicated professionals committed to our core values of quality, compassion and community! Saint Mary’s Health Network, a member of Prime Healthcare, offers incredible opportunities to expand your horizons and be part of a community dedicated to making a difference. As a long-standing community partner with a 116-year history, Saint Mary’s Health Network offers Northern Nevada inpatient, outpatient, ancillary, and wellness services. Nationally recognized and accredited by the Joint Commission, as well as named one of the Top 100 Hospitals by Fortune/Merative and America’s Best 250 hospitals by Healthgrades, Saint Mary’s Regional Medical Center is a 352-bed acute care hospital offering a robust line of inpatient, outpatient and ancillary services including a top-rated Center for Cancer, surgical and orthopedic services, and an award-winning Cardiology program and more. The health system, a member of Prime Healthcare, also operates a fully-integrated Medical Group, multiple urgent care clinics, freestanding imaging, lab, and primary care clinics. For more information, visit www.SaintMarysReno.com .

Responsibilities

The Collector is responsible for the follow-up performed on self pay accounts to ensure payment with delay is received from uninsured patients or the account is converted to another financial payer. Communicates clearly and efficiently by phone and in person with our clients and staff members. Maintains productivity standards and reports. Obtains updated demographic information and all necessary information needed to comply with insurance billing requirements. Forwards updated information to responsible staff members for computer changes. Operates computer to input follow up notes and retrieve collection and patient information.

Qualifications

Education, Experience, Training

• Experience in hospital collection experience preferred
• Effective written and verbal communication skills
• Ability to multi-task, prioritize needs to meet required timelines
• Analytical and problem-solving skills
• Customer Services experience required
• High School Graduate or GED Equivalent Required (effective 4/1/14 for all new hires)

Employment Status

Full Time

Shift

Days

Equal Employment Opportunity

Company is an equal employment opportunity employer.

Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws.

The Company also prohibits harassment of applicants or employees based on any of these protected categories.

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