Collector II

Tinker Federal Credit Union; Oklahoma City (OK); On-site; USD 29,000 - 39,000; Full time

Job summary

Tinker Federal Credit Union in Oklahoma City is hiring an Account Resolution Specialist II, known internally as Collector II, to manage collections for members and reduce delinquencies.

You will communicate with members and internal teams, document cases for potential legal use, and ensure compliance with FCRA and internal policies. This is a non-exempt, full-time position with scheduled hours.

Qualifications

• Knowledge of Fair Credit Reporting Act (FCRA), laws, regulations and collection procedures.
• Familiarity with bankruptcy chapters 7, 11, 12, and 13.
• Experience with collection software and internal mainframe systems.

Responsibilities

• Manage collections of outstanding account receivables from existing members.
• Reduce delinquency and losses while assisting members in the collections process.
• Communicate with members and internal teams across all channels.
• Maintain documentation for potential legal proceedings.
• Train Level I team members and support other queues as needed.

Skills

FCRA knowledge

Bankruptcy Code knowledge

Collection software

Mainframe software

Communication skills

Education

High school diploma or equivalent

Tools

Collection software

Mainframe software

Job description

Tinker Federal Credit Union’s Collections department has an immediate opening for an Account Resolution Specialist II, known internally as Collector II, position! This is an exciting opportunity to join the largest and best credit union in Oklahoma! We offer competitive pay, a robust benefits package, a “smart casual dress code” and much more! We want you to work and grow at TFCU, so there will be many opportunities for professional development and growth through training and continued education. We value you at TFCU!

As aCollector II, you will be responsible for the following:

• Responsible for collections of outstanding account receivable dollarsfrom the existing member base, resolving member billing issues and/or reducing delinquency
• Reducing the number of losses for TFCU while assisting members in the collections process
• Frequent communication with various areas of TFCU as well as directly with the members through all lines of communication
• Expected to use various skills to ensure each situation is handled properly and in compliance with internal and external policies
• Providing information to members to understand credit
• Managing their assigned collection queue(s) and could be required to aid and cover other cases and queues at various stages of the process not assigned to them when needed by the department
• Providing various levels of documentation for later legal proceeding usage or testifying in court
• Serves as a mid-tier/experienced member of the team and trains Level I team members.

Salary Range

This is a non-exempt position. The starting hourly rate is $23.71 per hour; however, actual placement within the range will be determined individually based on your experience relative to organizational needs and internal salary equity.

Schedule:

Work schedules range from 8:00 AM - 7:00 PM Monday-Friday and 8:00 AM - 12:00 PM Saturdays. Schedules are subject to change and candidates must be flexible/available between the department hours of 8:00 AM - 8:00 PM Monday-Friday and 8:00 AM - 12:00 PM Saturdays.

Education/Experience:

You must have a high school diploma or equivalent and three years' experience related to work of this position. Financial institution or insurance company call center is preferred.

Applicable work experience and/or military experience may be substituted for education at the rate of two years of experience for one year of education. Applicable additional education levels may be eligible to satisfy experience requirements.

Certificates, Licenses, Registrations:

• Incumbent Bonding REQUIRED by TFCU’s chosen authority
• TFCU University certification

Keys to success:

In order to be successful as aCollector II, you must possess these qualifications:

• Ability to maintain and apply proficient knowledge regarding Fair Credit Reporting Act (FCRA), laws, regulations, and procedures of the collection process at the incumbent's level
• Ability to maintain and apply proficient knowledge of Chapters 7, 11, 12, and 13 of the U.S. Bankruptcy Code at the incumbent's level
• Maintains appropriate level of skill regarding the use of collection software and TFCU mainframe software
• Ability to reduce delinquency, while maintaining positive member relations
• Ability to identify terms of default and establish parameters for the resolution of default
• Ability to use basic, fundamental office equipment
• Ability within level to maximize recoveries, while maintaining positive member relations
• Excellent time-management and organizational skills to manage daily collection queue and assigned work
• Effective oral and written communication skills required to interact with members and provide constructive follow-up on delinquent accounts