Lead Collector

Hilton Grand Vacations; Orlando (FL); On-site; USD 65,000 - 70,000; Full time

Job summary

Hilton Grand Vacations seeks a Lead Collector in Orlando to oversee collection activities and compliance with regulations. The role involves supervising staff, interacting with delinquent accounts, and fostering a supportive work environment. Candidates should possess strong communication skills and experience in collections.

Benefits

Health care options

401(k) program with company match

Tuition reimbursement programs

Paid vacation and sick days

Employee discounts on Hilton hotels

Employee Assistance Program

Qualifications

• High School Diploma/GED required.
• 3-5 years of experience preferred.
• 2+ years of supervisory experience desired.

Responsibilities

• Evaluate delinquency percentages for the loan portfolio.
• Assist management with owner requests and complaints.
• Lead quality assurance for compliance with policies.

Skills

Interpersonal skills

Communication skills

Education

High School Diploma/GED

Associate's Degree/College Diploma

Tools

Word

Access

Excel

Job description

Join to apply for the Lead Collector role at Hilton Grand Vacations

1 day ago Be among the first 25 applicants

Join to apply for the Lead Collector role at Hilton Grand Vacations

WORK FOR A WINNING TEAM THAT NOW OFFERS BENEFITS FROM DAY ONE, PLUS DAILY PAY*

At Hilton Grand Vacations, you will become a part of a culture that encourages and motivates you toward achieving your goals.

Here’s Why You Will Love It Here

• Recognition Programs and Rewards
• Excellent health care options, including medical, dental, and vision
• A people-first culture
• Go Hilton: Travel Discounts Program Hilton hotel rates worldwide.
• Perks at work: Employee Pricing platform
• Employee Assistance Program that supports your physical and mental well-being.
• Paid Vacation Time and Paid Sick Days
• 401(k) program with company match
• Tuition reimbursement programs
• Numerous learning and advancement opportunities
• And more!
  
  

What Will I be Doing?

The Lead Collector is responsible for assisting management in supervising collection activity to maintain acceptable delinquency percentages while remaining in compliance with applicable laws, regulations, policies and procedures. The Lead Collector will also be responsible for assisting staff with questions concerning processes and procedures. The Lead Collector must have a solid understanding of the Fair Debt Collections Practices Act and will be responsible for preparing periodic reports on team specific tasks/goals and performing collection functions as the department’s workload determines.

You are responsible for driving company success through performing the following tasks to the highest standards:

• Assist management with the evaluation of the delinquency percentages for both the loan portfolio and maintenance fee account.
• Monitor team performance by auditing and finding opportunities and provide feedback as needed through various KPI reporting metrics
• Lead all aspects of quality assurance (QA) of collections staff for compliance of policies, procedure, state law and federal law.
• Contact delinquent owners by telephone and mail to retrieve outstanding payments due.
• Communicate company policies and procedures in conjunction with collection tactics and practices.
• Assist all members of collections staff with daily processes and procedures when required.
• Assist management with the handling of owner requests and complaints.
• Provide ongoing training and support for the collection team, including bi-annual Fair Debt Collection Practices Act (FDCPA) certification for all collections staff
• Assist with mentor and development, empower team members by coordinating team building activities and recognizing high performers, as well as listen to team member’s feedback to resolve any issues or conflicts.
• Provide support for supervisors when they are out of office.
• Assist in special projects as requested by management.
  
  

What Are We Looking For

To fulfill this role optimally, you must possess the following minimum qualifications and experience:

• High School Diploma/GED
• Excellent interpersonal and communication skills
• Proficient in Word, Access and Excel
• Must meet federal and state licensure requirements
  
  

It would be useful in this position for you to demonstrate the following capabilities and distinctions:

• Associate's Degree/College Diploma
• 3-5 years of experience
• 2+ years of supervisory experience
• Experience in 3rd party collections
• Experience in Timeshare/Vacation Ownership
  
  

HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.

• Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement.
  
  

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Accounting/Auditing and Finance

• Industries

  Hospitality

Referrals increase your chances of interviewing at Hilton Grand Vacations by 2x

Get notified about new Collector jobs in Orlando, FL.

Collections Representative (Orlando/Lakeland, FL) - $1,000 Sign-On Bonus!

Inbound Collector-Remote(Central Florida Candidates Only)

Collector I-Remote (Central Florida Candidates Only)

Orlando, FL $65,000.00-$70,000.00 3 weeks ago

Clermont, FL $2,000.00-$3,000.00 7 hours ago

Azalea Park, FL $60.00-$70.00 4 months ago

Azalea Park, FL $50.00-$60.00 4 months ago

Bilingual Call Center - Collections Agent (HOA)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.