Collector, Associate

Accendra Health; Raleigh (NC); Remote; USD 17,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, and vision care

401(k) Plan

Paid time off

Flexible Spending Accounts

Basic life insurance

Disability coverage

Accident insurance

Teammate Assistance Program

Paid parental leave

Domestic partner benefits

Well-being programs

Job summary

Accendra Health is seeking a Billing Specialist to service customer accounts and ensure timely remittance. You will collaborate with payers, resolve billing issues, and maintain claim accuracy to support uninterrupted cash flow.

Responsibilities include handling inquiries from patients and insurers, editing and resubmitting claims, and documenting activities in the ERP system using Word and Outlook. Remote-friendly role with healthcare focus.

Qualifications

• Strong communication and phone/email etiquette are required.
• Ability to read and follow written instructions accurately.
• Experience handling billing inquiries and resolving complaints.
• Familiarity with medical terminology and insurance coding (HCPC/ICD-9).
• Experience documenting activities in ERP and Microsoft Office tools.

Responsibilities

• Service customer billing needs and ensure timely remittance.
• Follow up with payers to maintain cash flow.
• Answer questions from customers and insurers accurately.
• Identify and resolve patient billing issues and disputes.
• Edit and resubmit claims for payment when needed.
• Prepare clean claims for submission to insurances (electronic or paper).
• Document activities timely in the ERP system.
• Provide feedback to leadership on account issues.

Skills

Communication skills

Phone etiquette

Email etiquette

Reading comprehension

Billing inquiries

Customer collections

Medical terminology

Insurance coding

Tools

ERP system

Microsoft Word

Microsoft Outlook

Job description

Remote - US

Full time

REQ_26_70660

At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve.

With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials.

If you’re interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To Life™.

The anticipated salary range for this position is $20.00 hourly.

POSITION SUMMARY:

The representative is to service the needs of our customers by accurately billing customer accounts, assuring timely remittance, and taking immediate action on issues that involve account integrity. The representative will also follow-up with payers to facilitate uninterrupted cash flow.

ESSENTIAL TASKS:

• Must possess excellent communication skills and the ability to practice proper phone and email etiquette,

• Skilled in answering a telephone in a pleasant and helpful manner.

• Ability to read, understand and follow oral and written instructions.

• Answers questions from customers, clerical staff, and insurance companies.

• Identifies and resolves patient billing complaints.

• Handles customer collection calls.

• Familiar with medical terminology and insurances HCPC/ICD-9 codes,

• Documents activities in ERP system in an efficient accurate and timely manner.

• Ensures the billing activity is handled correctly.

• Ability to evaluate and secure the needed Rx’s, PA’s and medical justification to facilitate payment of claims for initial and review/appeals payments.

• Ability to edit and resubmit claims for payment.

• Prepares and reviews clean claims for submission to various insurances either electronically or y paper.

• Working knowledge of Microsoft Office, particularly Word and Outlook.

• Provide feedback to Group Team Lead regarding issues regarding accounts.

• Conducts routine tasks as directed; works under clearly defined guidelines.

• Contributes to specific objectives and outcomes as directed.

Teammate Benefits

As an Accendra Health employee, you have choices to fit your life. Our comprehensive benefits program is designed to meet you where you are — through all of life’s stages. We’ve got you and your family covered with benefits that support your health, finances, and overall wellness.

Our benefits program includes:

• Medical, dental, and vision care coverage

• Paid time off plan

• 401(k) Plan

• Flexible Spending Accounts

• Basic life insurance

• Short-and long-term disability coverage

• Accident insurance

• Teammate Assistance Program

• Paid parental leave

• Domestic partner benefits

• Mental, physical, and financial well-being programs

Accendra is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.

At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve.

With more than 6,000 teammates across a nationwide network of over 250 service locations across our Apria and Byram Healthcare brands, we have the reach and expertise to make home-based care work better for everyone.

If you’re interested in meaningful work with impact, explore our career opportunities ─ from remote-friendly to hybrid and in-person roles ─ and join us in our purpose of Bringing Care To Life™.