Collector 1

Baylor Scott & White Health; Santa Fe (NM); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health benefits

401(k) with match

Tuition Reimbursement

PTO from Day 1

Job summary

Baylor Scott & White Health in Santa Fe, NM is seeking a Collector to perform account collections, contact patients and insurers to check claim status, discuss financial arrangements, and keep accurate records in the AR system.

Under supervision, you will review accounts for write-offs, research payment issues, and coordinate with billing managers to resolve balances while maintaining compliant communication with patients.

Qualifications

• HS diploma or GED required.
• 1 year of experience in collections or healthcare billing preferred.
• Excellent communication and problem-solving skills.

Responsibilities

• Performs collection activities for assigned accounts and contacts patients, insurance companies, attorneys, employers, and physicians to resolve payment issues or arrange payment plans.
• Contacts patients and insurance representatives by phone or mail to check claim status, obtain insurance information, check interim billings, and counsel patients on financial arrangements.
• Maintains collection files on the accounts receivable system with detailed records.
• Processes accounts for write-off after thorough research and presents documentation to Billing and Collections Manager for approval.
• Counsels patients regarding accounts and responds to patient inquiries.
• Communicates with collection affiliates and provides information to the Credit Bureau in solving payment difficulties.
• Receives, reviews, and responds to correspondence related to accounts and takes action as required.

Education

H.S. Diploma/GED Equivalent

Job description

About Us

Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott & White is the largest not-for-profit healthcare system in Texas that empowers you to live well.

Benefits

Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:

• Immediate eligibility for health and welfare benefits
• 401(k) savings plan with dollar-for-dollar match up to 5%
• Tuition Reimbursement
• PTO accrual beginning Day 1

Note: Benefits may vary based upon position type and/or level.

Job Summary

The Collector, under general supervision and following procedures, performs collection activities for assigned accounts. Contacts patients and insurance representatives by phone or mail to check claim status, obtain insurance information, check interim billings, and counsel patients on financial arrangements. Maintains collection files on the accounts receivable system.

Essential Functions of the Role

• Performs collection activities for assigned accounts. Contacts patients, insurance companies, attorneys, employers, and physicians to resolve payment issues or arrange payment plans.
• Contacts patients and insurance representatives by phone or mail to check claim status, obtain insurance information, check interim billings, and counsel patients on financial arrangements.
• Maintains collection files on the accounts receivable system. Enters detailed records consisting of any pertinent information needed for collection follow-up.
• Processes accounts for write-off. Conducts thorough research on accounts to see if they qualify. Presents complete documentation to the Billing and Collections Manager for approval.
• Counsels patients regarding accounts and responds to patient inquiries.
• Communicates with collection affiliates and provides information to the Credit Bureau in solving payment difficulties.
• Receives, reviews, and responds to correspondence related to accounts. Takes action as required.

Belonging Statement

We believe that all people should feel welcomed, valued and supported.

QUALIFICATIONS

• EDUCATION - H.S. Diploma/GED Equivalent
• EXPERIENCE - 1 Year of Experience

As a health care system committed to improving the health of those we serve, we are asking our employees to model the same behaviours that we promote to our patients. As of January 1, 2012, Baylor Scott & White Health no longer hires individuals who use nicotine products. We are an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.