Collector 1

Baylor Scott & White Health; Madison (WI); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Tuition reimbursement

PTO from Day 1

Job summary

Baylor Scott & White Health is seeking a Collector to support accounts receivable by contacting patients and insurance representatives by phone or mail to check claim status, discuss financial arrangements, and maintain files.

Under general supervision, you will resolve payment issues, process write-offs after thorough review, and collaborate with the Billing and Collections Manager to ensure accurate documentation.

Qualifications

• 1 year of experience in collections, preferably healthcare.
• Knowledge of accounts receivable processes and collection practices.
• Ability to counsel patients on financial arrangements.

Responsibilities

• Performs collection activities for assigned accounts.
• Contacts patients, insurance companies, attorneys, employers, and physicians to resolve payment issues or arrange payment plans.
• Maintains collection files and enters detailed records in the accounts receivable system.
• Processes write-offs after thorough research and presents documentation for approval.
• Communicates with patients regarding accounts and responds to inquiries.

Skills

Healthcare collections

1 year of experience

Education

High School Diploma or GED

Job description

About Us

Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott & White is the largest not-for-profit healthcare system in Texas that empowers you to live well.

Benefits

Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:

• Immediate eligibility for health and welfare benefits
• 401(k) savings plan with dollar-for-dollar match up to 5%
• Tuition Reimbursement
• PTO accrual beginning Day 1

Note: Benefits may vary based upon position type and/or level.

Job Summary

The Collector, under general supervision and following procedures, performs collection activities for assigned accounts. Contacts patients and insurance representatives by phone or mail to check claim status, obtain insurance information, check interim billings, and counsel patients on financial arrangements. Maintains collection files on the accounts receivable system.

Essential Functions of the Role

• Performs collection activities for assigned accounts. Contacts patients, insurance companies, attorneys, employers, and physicians to resolve payment issues or arrange payment plans.
• Contacts patients and insurance representatives by phone or mail to check claim status, obtain insurance information, check interim billings, and counsel patients on financial arrangements.
• Maintains collection files on the accounts receivable system. Enters detailed records consisting of any pertinent information needed for collection follow-up.
• Processes accounts for write-off. Conducts thorough research on accounts to see if they qualify. Presents complete documentation to the Billing and Collections Manager for approval.
• Counsels patients regarding accounts and responds to patient inquiries.
• Communicates with collection affiliates and provides information to the Credit Bureau in solving payment difficulties.
• Receives, reviews, and responds to correspondence related to accounts. Takes action as required.

Belonging Statement

We believe that all people should feel welcomed, valued and supported.

QUALIFICATIONS

• EDUCATION - H.S. Diploma/GED Equivalent
• EXPERIENCE - 1 Year of Experience

As a health care system committed to improving the health of those we serve, we are asking our employees to model the same behaviours that we promote to our patients. As of January 1, 2012, Baylor Scott & White Health no longer hires individuals who use nicotine products. We are an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.