Collector 1

Loma-Linda-University-Health; San Bernardino (CA); On-site; USD 25,000 - 33,000; Full time

Job summary

Loma Linda University Health in San Bernardino, CA is hiring a Collector 1 to perform telephone and website follow-ups to secure timely payments from a variety of payers. You will determine if additional information is needed and coordinate with payer contacts to remove barriers.

The role requires at least one year of healthcare billing or collections experience, strong English communication, and basic proficiency with medical billing systems and office software. Full-time days schedule.

Qualifications

• Minimum one year of experience in healthcare billing, auditing, managed care or collections.
• Basic knowledge of automated billing, follow-up and adjudication systems (LLEAP/Epic, Assurance, DDE, FISS, Medi-Cal portal).
• Basic knowledge of UB04, CPT, HCPC, ICD10, and EOB; Able to 10-Key; able to read and write.
• Strong communication in English, professional telephone manner, and ability to work under pressure.

Responsibilities

• Performs telephone calls and website checks to ensure timely payments for inpatient and outpatient hospital bills.
• Determines if payer needs additional information and secures payment dates.
• Escalates accounts to LLUH Management or Payer Management as needed.
• Develops collection recovery strategies with each payer.

Skills

Telephone follow-ups

Payer communications

English communication

Billing software

Detail oriented

Education

High School Graduate

Tools

LLEAP/Epic

Assurance

DDE

FISS

Medi-Cal website

Noridian Medicare Portal

Job description

Job Summary: The Collector 1 performs telephone calls and website checks for claim status from insurance companies, government payers, third party payers, worker's compensation payers, medical groups, outside hospitals, and physician's offices to ensure timely payments for inpatient and outpatient hospital bills in accordance with the terms and conditions of each contract and/or insurance company policies. Determines if payer needs additional information, identifies barriers, and secures payment dates. Is responsible for following through with requested information as needed in order to remove payment barriers or escalates the account to LLUH Management or Payer Management. Develops collection recovery strategies with each payer. Performs other duties as needed.

Education and Experience: Minimum one year of experience in healthcare billing, auditing, managed care or collections required; preferably in hospital billing.

Knowledge and Skills: Basic knowledge of automated billing, follow-up and adjudication systems required (LLEAP/Epic, Assurance, DDE, FISS, Medi-Cal website, and Noridian Medicare Portal). Basic knowledge of UB04, CPT, HCPC, ICD10, and EOB required. Able to 10-Key. Able to read, write legibly; speak in English with professional quality; use computer, printer, and software programs necessary to the position (e.g., Word, Excel, Outlook, PowerPoint). Operates and troubleshoots basic office equipment required for the position. Able to relate and communicate positively, effectively, and professionally with others; work calmly and respond courteously when under pressure; collaborate and accept direction. Able to communicate effectively in English in person, in writing, and on the telephone; think critically; manage multiple assignments effectively; organize and prioritize workload; work well under pressure; problem solve; recall information with accuracy; pay close attention to detail; work independently with minimal supervision. Able to distinguish colors as necessary; hear sufficiently for general conversation in person and on the telephone, and identify and distinguish various sounds associated with the workplace; see adequately to read computer screens, and written documents necessary to the position.

Licensures and Certifications: None.

About Us

Our mission is to continue the teaching and healing ministry of Jesus Christ. Our core values are compassion, excellence, humility, integrity, justice, teamwork and wholeness.

About the Team

Loma Linda University Health is a Seventh-day Adventist, faith and values based Christian institution. Candidates must understand and embrace the mission, purpose, and identity of Loma Linda and its affiliated entities.

We are an equal opportunity employer committed to the principles of diversity. We provide equal opportunities in all aspects of the employment process to every individual, regardless of gender, race, color, age, national origin, ancestry, physical or mental disability, marital or veteran status, genetic information or any other characteristic protected by law. In addition, we will provide reasonable accommodations for otherwise qualified individuals requesting an accommodation due to a disability. If you need accommodation assistance with accessing our job listings or completing an application, or during any other phase of employment with us, please contact Human Resources Management at [phone].

Loma Linda University Shared Services is a religiously-qualified Equal Opportunity Employer under Title VII of Civil Rights Act of 1964. No question on this application is asked for the purpose of unlawfully limiting or excluding any applicant’s consideration for employment because of race, color, religion, gender, age, national origin, disability, genetic information, or any other status protected by applicable law. If you need a reasonable accommodation in the hiring process, please notify Human Resource Management.

We appreciate your interest in Loma Linda and wish you success in your job search!

Job Info

• Job Identification 16767
• Job Category F03_Clerical / Office Support
• Degree Level High School Graduate
• Locations 101 E Redlands Blvd, San Bernardino, CA, 92408, US
• Organization LLU Shared Services
• Schedule Type Full-Time
• Shift Days
• Workday Start Time 5-2400
• Alternative Work Schedule (AWS) C - 8.5/40 Clock Schedule
• Benefits Eligible Yes
• LLUH Posting Location LLU Shared Services