Collector

UNIVERSAL MANAGEMENT SERVICES, INC.; United States; On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

401k

Life insurance

Paid vacation

Career advancement

Job summary

Universal Logistics Holdings, Inc. is seeking a customer service professional to support logistics operations in the United States. The role involves communicating with internal teams and customers to resolve discrepancies and ensure accurate shipping documentation.

The ideal candidate has 3–5 years of office experience, strong problem-solving abilities, and proficiency with MS Office. High school diploma required; college education preferred.

Qualifications

• High school diploma required, college education preferred.
• Experience with Microsoft Office; MS Word, MS Excel, MS Outlook.
• Customer service or office experience in a fast-paced environment is preferred.
• Excellent written and verbal communication skills.
• Excellent problem solving skills and ability to work independently.

Responsibilities

• Investigating customer discrepancies and resolving issues with various contacts.
• Telephone, email, and in-person communication with internal employees from field offices to executive management.
• Understanding and analyzing shipping documents.
• Research and resolution of customer invoice issues.
• Learning and understanding industry requirements and changes.
• Interacting with the customer via phone, email, portals, and EDI connections.

Skills

Written and verbal communication

MS Office proficiency

Problem solving

Independent work

Customer service experience

Education

High school diploma

College education preferred

Tools

MS Word

MS Excel

MS Outlook

Job description

Are you looking to join a dynamic team that provides its people with the tools to be successfull and opportunities to grow? Universal Logistics is a leading provider of customized transportation and logistics solutions, offering a comprehensive suite of services including transportation, value-added, intermodal, and specialized services utilized throughout entire supply chains.

Universal has immediate career opportunities in your area.

Ideal candidates will meet the following requirements:

• Excellent written and verbal communication skills
• High school diploma required, college education preferred
• Customer service or office experience in a fast-paced environment is preferred
• Experience with Microsoft Office; MS Word, MS Excel, MS Outlook
• Excellent problem solving skills and the ability to work independently

Responsibilities will include:

• Investigating customer discrepancies and working with various contacts to resolve the issues
• Telephone, email, and in person communication with various levels of internal employees from our field offices to executive management
• Understanding and analyzing shipping documents
• Research and problem resolution of customer invoice issues
• Learning and understanding industry requirements and changes
• Interaction with the customer via phone calls, email, web portals, and EDI connections

Nice to Have:

• 3-5 years of relevant office experience we prefer corporate collections if possible.
• Can work independently
• Likes problem solving and digging into issues and fixing the route cause
• Personable-more customer service then aggressive collections
• Comfortable interactive with executives of the company.
• Efficient in Microsoft excel

Benefits

• In addition to a competitive salary, this position offers medical, vision, and dental benefits, FSA, 401k, life insurance, paid vacation, and upward mobility within a growing company.

Universal Logistics Holdings, Inc. (NASDAQ: ULH) is a holding company that owns subsidiaries engaged in providing a variety of customized transportation and logistics solutions throughout the United States, Mexico, and Canada. Our operating subsidiaries provide customers with supply chain solutions that can be scaled to meet their changing demands and volumes. Universal’s consolidated subsidiaries offer customers a broad array of services across the entire supply chain, including Contract Logistics, Dedicated Transportation, Intermodal, and Trucking.