Collector

Paycom - ATS; Norcross (GA); On-site; USD 32,000 - 52,000; Full time

Job summary

Paycom - ATS is seeking a Collector to initiate actions to collect past-due balances in a high-volume, goal-oriented environment. You will place calls and correspondence to delinquent customers and record detailed notes to ensure accurate updates across accounts.

The role requires familiarity with FDCPA, state collection laws, and HIPAA considerations within the revenue management cycle, as well as the ability to work in a team with other collectors and leads.

Qualifications

• Six months minimum collection experience.
• Familiarity with FDCPA, State Collection Laws and HIPAA is preferred.
• Background check and drug screening required.

Responsibilities

• Initiate appropriate action to collect past due balances.
• Make high volume calls and/or correspondence to delinquent customers.
• Record accurate notes on accounts and update customer information.
• Negotiate settlements within established guidelines.

Skills

Strong listening

Negotiation

Teamwork

Education

High School Diploma or GED

Tools

Excel

Word

Job description

Job Summary: The Collector is responsible for initiating the appropriate action to collect past due balances and record accurate notes on delinquent accounts. This includes high volume phone calls and/or correspondence to assigned delinquent customers in a fast-paced, goal-oriented collections department. The collector will work closely with other collectors and lead collectors in completing claims billing and follow-up collection activities.Job Duties-– The duties of this position include but are not limited to the following:Respond to inquiries in a timely and effective manner and treat customers fairly and consistentlyWorking knowledge of the FDCPA, State Collection Laws, HIPAA and how they fit within the revenue management cycleReview and update accounts that have been referred for repossession and legal actions against debtors.Update customer information such as phone numbers, e-mail, and addressNegotiates account settlements within established guidelinesAnswer telephone calls regarding account inquiries and payment collectionSkillsStrong listening skills must be able to listen and take directionsStrong negotiation skillsBasic computer knowledge- excel and wordAbility to work well in a team settingQualificationsSatisfactory preliminary criminal history background check determination and asatisfactory drug screening. The ability to perform this job successfully and perform each duty essentially. Previous experience in third party collections and/or related industry preferred but not required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education and/or Experience The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED. This role requires a six months minimum collection experience.