Collector

State Credit Union; Columbia (SC); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Prescription Coverage

Life Insurance

401K Matching

Tuition Reimbursement

Holiday Schedule

Job summary

SC State Credit Union is seeking a Collector to engage with members, discuss account statuses, and offer personalized payment options. You will handle calls, analyze histories, and document interactions to ensure accuracy and regulatory compliance.

The ideal candidate brings strong communication, active listening, and problem-solving skills, with a customer-centric approach. This role supports a culture of high performance and professional growth within our member-focused team.

Qualifications

• Excellent interpersonal and analytical abilities.
• Strong communication skills for member interactions.
• Active listening to understand member needs and concerns.
• Attention to detail for accurate documentation and compliance.

Responsibilities

• Discuss account statuses and payment options with members.
• Handle inbound and outbound calls to build rapport.
• Analyze account histories to identify trends and tailor payment plans.
• Document interactions accurately for compliance and records.
• Participate in training and share best practices with the team.
• Resolve disputes amicably while upholding policy and member satisfaction.
• Monitor account developments and report concerns to management.

Skills

Interpersonal skills

Analytical skills

Strong communication

Active listening

Problem solving

Attention to detail

Professionalism

Emotional intelligence

Adaptability

Collections experience

Job description

Join SC State Credit Union as a Collector and experience the thrill of making a positive impact on our members' financial journeys! This role is perfect for detail-oriented individuals who thrive in a fast-paced environment while practicing exceptional customer service skills. You'll be at the forefront of helping our members manage their accounts and overcome financial challenges, all while contributing to our mission of excellence and smart solutions. Cultivating relationships and demonstrating customer-centricity will be key to your success in this role. Dive into a rewarding career where your contributions are recognized, and experience a culture that prioritizes professional growth and high performance!

Day to day as a Collector

As a new Collector at SC State Credit Union, your day-to-day responsibilities will include engaging with members to discuss account statuses and payment options, ensuring a customer-centric experience. You'll handle inbound and outbound calls, focusing on building rapport and understanding each member's unique situation. Daily tasks will involve analyzing account histories to identify trends, creating personalized payment plans, and documenting interactions with precision to ensure compliance with regulations. You'll work closely with team members to share best practices, participate in training sessions, and develop your skills in resolving disputes amicably. Additionally, you will monitor account developments and report any significant concerns to the management team, contributing to a high-performance environment focused on excellence and member satisfaction.

• *Collectors are required to work until 7:00 PM one night per week*

What We're Looking For In a Collector

To excel as a Collector at SC State Credit Union, you'll need a blend of interpersonal and analytical skills. Strong communication abilities are essential, allowing you to engage empathetically with members while addressing sensitive financial matters. Active listening is crucial, as understanding members' needs and concerns helps foster trust and builds lasting relationships. Additionally, you'll benefit from effective problem-solving skills, enabling you to devise creative payment solutions tailored to individual circumstances. Attention to detail is paramount for accurately documenting interactions and analyzing account data. A high degree of professionalism and emotional intelligence will help you navigate challenging conversations with grace and poise. Finally, adaptability is vital, as you will encounter various customer scenarios requiring flexibility and a commitment to delivering exceptional service in line with our customer-focused culture. Prior collections experience is preferred.

Benefits

• Comprehensive benefits package that includes Medical, Dental, Vision, Prescription and Life Insurance
• 401K with employer matching contributions
• Tuition Reimbursement
• Federal Reserve Banks Holiday Schedule
• And more!

Ready to join our team? So, what do you think? If this sounds like the right position for you, go ahead and apply. Good luck!

collector, loan adjuster, credit union, bank, banking