Consumer Collector

PSECU; Harrisburg (Dauphin County); On-site; USD 35,000 - 50,000; Full time

Job summary

PSECU is seeking a Consumer Collector to conduct collection functions for unsecured loans and reduce delinquency while maintaining compliance with state and federal laws. The role includes outreach to members, charge-off processing, settlements, and account maintenance within established policies.

Schedule: Monday–Friday 10:00am–6:00pm, every 3rd Saturday 8:00am–4:00pm with Tuesday off. Requires high school or equivalent and develops expertise in collections processes.

Qualifications

• High School (Required)
• Any equivalent combination of experience and education.

Responsibilities

• Member Contacts: Handles incoming member contacts (calls, emails, etc.) and makes outbound calls. Processes legal collections work. Remains proficient in various areas of collections.
• Delinquency Management: Manages delinquent accounts according to Collection Policy and Procedures. Analyzes and maintains past-due consumer loans to prevent further delinquency. Researches and analyzes accounts using collections software and other sources. Counsels members on reduced and deferred payments.
• Legal Compliance and Risk Management: Ensure compliance with relevant laws and regulations and manage risks within assigned responsibilities.
• Vendor Interaction: Ensures satisfactory work production with third-party vendors.
• Training and Development: Assist in training new staff.
• Other duties as assigned.

Education

High School (Required)

Equivalent combination of experience and education

Job description

Members Achieve More isn’t just a tagline for us, it’s part of everything we do! We’re looking for passionate individuals to join our team to help us maintain that focus every day. Want to work somewhere that’s remained strong for 90 years, that encourages you to learn, grow, and pursue your dreams? If yes, then read on…

The Consumer Collector is responsible for conducting collection functions to reduce overall delinquency and prevent losses. Consumer Collectors will work to proactively reduce delinquency in the unsecured loan portfolio in accordance with the Credit Union’s policies and procedures while maintaining compliance with all state and federal collection laws and regulations. This position performs outreach to members with delinquent unsecured loans, and other departmental duties including but not limited to charge-off loan processing, settlement maintenance, loan modification processing, account maintenance, and other unsecured account functions.

Schedule: Monday - Friday 10:00am - 6:00pm. Working every 3rd Saturday 8:00am -4:00pm with the corresponding Tuesday off.

In this position, you will

• Member Contacts: Handles incoming member contacts (calls, emails, etc.) and makes outbound calls. Processes legal collections work. Remains proficient in various areas of collections.
• Delinquency Management: Manages delinquent accounts according to Collection Policy and Procedures. Analyzes and maintains past-due consumer loans to prevent further delinquency. Researches and analyzes accounts using collections software and other sources. Counsels members on reduced and deferred payments.
• Legal Compliance and Risk Management: Ensure compliance with relevant laws and regulations and manage risks within assigned responsibilities.
• Vendor Interaction: Ensures satisfactory work production with third-party vendors.
• Training and Development: Assist in training new staff.
• Other duties as assigned.

Qualifications:

High School (Required)

Any equivalent combination of experience and education.| Required