Collections Team Lead

GPRS; Maumee (OH); On-site; USD 55,000 - 75,000; Full time

Job summary

GPRS is seeking a Collections Team Lead to drive collection efforts, coach a hands-on team, and improve cash flow through proactive strategies and KPI monitoring.

The role balances leadership with hands-on involvement, ensuring timely collections, resolving complex account issues, and partnering across Accounts Receivable, Billing, Sales, and Operations to optimize outcomes.

Qualifications

• Experience in Accounts Receivable, Billing, or Collections is required.
• Leadership experience or demonstrated capacity in a leadership role within a company.

Responsibilities

• Lead and develop the Collections team, providing daily direction and coaching.
• Oversee daily workflow, monitor KPIs, and adjust assignments to meet goals.
• Support delinquent accounts and complex disputes, escalating as needed.
• Collaborate with internal partners to resolve billing, payment, and process issues.
• Maintain process documentation and SOPs; identify workflow improvements.

Skills

Team leadership

Coaching & motivation

Analytical thinking

Problem solving

Communication

Attention to detail

Time management

Customer service mindset

Education

Associate degree in Accounting/Finance/Business Admin

Tools

NetSuite

Growfin

Microsoft Office

Job description

Job SummaryThe Collections Team Lead serves in a hands-on leadership role responsible for driving collection efforts, reducing Days Sales Outstanding (DSO), and improving overall cash flow performance. This position oversees daily collection activities while providing direction, coaching, and support to the team. Operating as a player-coach, the Team Lead remains actively involved in collection activities while providing day-to-day leadership, monitoring team performance, supporting development, and helping resolve complex or escalated account issues.Job GoalsDevelop a high-performing Collections team through leadership, coaching, accountability, performance feedback, and continuous training and development.Improve cash flow and reduce Days Sales Outstanding (DSO) by driving proactive collection activities, resolving delinquent accounts, and monitoring collection KPIs.Ensure consistent execution of collection processes by managing workload priorities, monitoring team performance, and addressing issues or performance gaps as they arise.Foster strong partnerships with internal and external stakeholders to resolve payment issues, streamline processes, and support overall Collection performance.Job ResponsibilitiesTeam Leadership & DevelopmentSupport and train team members.Provide day-to-day leadership, direction, coaching, and support to Collections team members.Set and communicate daily priorities and expectations to support team and business objectives.Provide ongoing performance feedback, recognize strong performance, and address performance or accountability concerns in partnership with management.Support the onboarding, training, and continued development of team members.Foster a positive, collaborative, and accountable team environment aligned with GPRS's purpose and Core Values.Workflow & Performance ManagementOversee daily workflow, monitor volume and adjust assignments as needed.Remain hands-on within the Collections workflow as needed to support volume, resolve issues, and help the team achieve collection goals.Approve timesheets, monitor schedules and time off requests.Assisting with workflow to ensure team goals are met.Monitor team performance, productivity, collection activity, and established KPIs and identify areas requiring additional support or improvement.Collections & Escalation SupportSupport collection activities for delinquent or complex accounts and assist team members with challenging customer situations.Support achievement of DSO, cash flow, and other established Collections performance goals.Resolve or escalate higher-level collection questions, disputes, or account issues as appropriate.Partner with internal stakeholders to resolve billing, payment, account, or process issues affecting collections.Process Improvement & DocumentationMaintain process documentation.Reinforce adherence to established company policies, procedures, and Collections standards.Maintain and update Collections processes, standard operating procedures, and related documentation as business needs change.Identify opportunities to improve workflows, team efficiency, customer experience, and collection effectiveness.Use collection data, reporting, and team insights to identify trends and recommend process improvements to management.Cross-Functional PartnershipCollaborate with Accounts Receivable, Billing, Sales, Operations, and other internal partners to resolve account issues and improve collection outcomes.Support departmental initiatives and other responsibilities necessary to achieve Collections and broader business objectives.Communicate emerging trends, recurring issues, risks, or resource needs to management.Associate degree in Accounting, Finance, Business Administration, or a related field; or minimum 2 years of experience in Accounts Receivable, Billing, Collections, or a related finance function.Prior team leadership experience, or demonstrated success in a leadership capacity within a current or previous role at GPRS. Candidates should possess the ability to coach, motivate, and hold team members accountable for performance and results. Demonstrated leadership may include experience providing direction, influence, coaching, or mentorship within an individual contributor role.Proven experience managing customer accounts, collections activities, account reconciliation, and dispute resolution.History of working effectively in a collaborative, team-oriented environment while partnering with cross-functional departments to achieve business objectives.Excellent verbal and written communication skills with the ability to interact professionally with customers, team members, leadership, and internal stakeholders.Strong analytical, problem-solving, and critical-thinking skills.High attention to detail and commitment to accuracy and documentation of processes and SOPs.Self-motivated with the ability to prioritize tasks, manage competing deadlines, and work independently in a fast-paced environment.Demonstrated professionalism, sound judgment, and customer-service mindset when handling challenging collection and payment discussions.Strong technical aptitude and proficiency with business systems and reporting tools, including Microsoft Office, ERP platforms such as NetSuite, collections management software such as Growfin, and other financial or customer relationship management systems.