Collections Support II

First Tech Federal Credit Union; Hillsboro (OR); On-site; USD 31,000 - 37,000; Full time

Benefits offered by this job

Generous 401(k) match

Paid Time Off

Paid federal holidays

Employee pricing on lending products

Job summary

First Tech Federal Credit Union in Hillsboro, OR is seeking a customer-focused professional to manage account-status discussions and resolutions. You will analyze histories, explain available programs, and document outcomes, ensuring compliance with policies.

The role emphasizes accurate record-keeping, collaboration with internal partners, and process improvements, while upholding service standards and regulatory requirements.

Qualifications

• 1–2 years of relevant experience.
• High school diploma and/or specialized certification.

Responsibilities

• Contact customers to discuss account status, gather relevant information, and support the resolution of delinquent or outstanding account obligations.
• Analyze customer circumstances, account history, and available documentation to identify appropriate resolution options consistent with established guidelines.
• Explain account requirements, available programs, payment solutions, and potential consequences in a professional and customer-focused manner.
• Perform research to verify information, resolve discrepancies, and determine appropriate next steps for routine and moderately complex account situations.
• Maintain accurate and detailed records of customer interactions, account activity, commitments, and follow-up actions within designated systems.
• Recommend and implement appropriate account resolution strategies within established authority levels and escalates situations requiring additional review.
• Utilize available resources to locate updated customer information and support effective communication efforts.
• Collaborate with internal business partners to resolve account issues, obtain supporting documentation, and facilitate timely account resolution.
• Identify trends, recurring issues, or process improvement opportunities and provide feedback to leadership or more experienced team members.
• Ensure all activities comply with company policies, regulatory requirements, and established service standards.

Education

High school diploma or specialized certification

Job description

Description

Here is what you can expect from the job and what you need to be successful:

What You'll Do

• Contact customers to discuss account status, gather relevant information, and support the resolution of delinquent or outstanding account obligations.
• Analyze customer circumstances, account history, and available documentation to identify appropriate resolution options consistent with established guidelines.
• Explain account requirements, available programs, payment solutions, and potential consequences in a professional and customer-focused manner.
• Perform research to verify information, resolve discrepancies, and determine appropriate next steps for routine and moderately complex account situations.
• Maintain accurate and detailed records of customer interactions, account activity, commitments, and follow-up actions within designated systems.
• Recommend and implement appropriate account resolution strategies within established authority levels and escalates situations requiring additional review.
• Utilize available resources to locate updated customer information and support effective communication efforts.
• Collaborate with internal business partners to resolve account issues, obtain supporting documentation, and facilitate timely account resolution.
• Identify trends, recurring issues, or process improvement opportunities and provide feedback to leadership or more experienced team members.
• Ensure all activities comply with company policies, regulatory requirements, and established service standards.

Essential Skills

• Required Education: High school diploma and/or specialized certification
• Required Experience: 1 - 2 years of relevant experience

Location

Hillsboro, OR

Target Compensation

$22.60 - $27.15

Schedule

Monday - Friday 8:00am - 5:00pm

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Who We Are

Every great journey begins with a bold idea-and ours is no different. First Tech and DCU were founded on the belief that financial solutions should put people first. That belief has fueled decades of innovation and service, rooted in the tech sector and expanding to support members from all walks of life.

Employees are eligible for

• Traditional medical, dental, and vision coverage
• Generous 401(k) match
• Paid Time Off: You'll accrue up to 15 days in your first year. In addition, you'll receive 40 hours of sick time and 3 personal days, which refresh annually
• Paid federal holidays
• Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility subject to standard account requirements and underwriting criteria)

Employment Statements

First Tech is an equal opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

If you're applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to [e-mail] and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.

First Tech is not currently offering Visa transfer/sponsorship for this position.