Bankruptcy Support II

First Tech Federal Credit Union; Hillsboro (OR); Hybrid; USD 31,000 - 37,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k) match

Paid Time Off

Paid federal holidays

Employee pricing on lending products

Job summary

First Tech Federal Credit Union is seeking a Bankruptcy Servicing Specialist to manage bankruptcy-related account activities and maintain accurate records. The role supports compliance, follow-up on discrepancies, and coordination with courts, attorneys, and internal teams in a hybrid Hillsboro setting.

The position requires a high school diploma or specialized certification, 1+ year of related experience, and strong attention to detail. Proficiency in office software and data entry is essential.

Qualifications

• High school diploma or specialized certification is required.
• Experience in handling bankruptcy/administrative tasks is preferred.
• Strong attention to detail and accuracy in documentation.

Responsibilities

• Maintain and update bankruptcy account records with accuracy and documentation.
• Process bankruptcy-related transactions and notices per procedures.
• Monitor plans, payment arrangements, and case status; follow up on discrepancies.
• Communicate with courts, attorneys, trustees, agencies, lienholders, and internal partners.
• Review documentation for completeness and accuracy; perform research when needed.
• Resolve routine issues per guidelines and escalate complex matters.

Skills

Attention to detail

Customer service

Organization

Data entry

Communication

Education

High school diploma

Specialized certification

Tools

Microsoft Office

Job description

Description

This role performs a variety of bankruptcy servicing and administrative activities for accounts affected by bankruptcy, insolvency, and other distressed financial situations. This role applies established procedures to manage assigned work, maintain accurate account information, support compliance requirements, and assist in the administration and resolution of bankruptcy-related matters while working with moderate supervision.

Here's what you can expect from the job and what you need to be successful:

What You'll Do:

• Maintain and update bankruptcy account records, ensuring information is accurate, complete, and properly documented.
• Process a variety of bankruptcy-related transactions, notices, filings, and correspondence in accordance with departmental procedures.
• Monitor bankruptcy plans, payment arrangements, and case status updates, identifying discrepancies or missing information for follow-up.
• Coordinate routine communications with courts, attorneys, trustees, agencies, lienholders, and internal business partners regarding account servicing activities.
• Review account documentation for completeness and accuracy, performing research and fact-finding when information requires clarification.
• Resolve routine account issues within established guidelines and elevate more complex situations as appropriate.
• Follow applicable laws, regulations, policies, and internal controls to support compliant administration of bankruptcy accounts.
• Assist with account resolution and recovery efforts by gathering information, maintaining records, and supporting required servicing activities.
• Identify process exceptions or recurring issues and communicate them to more experienced team members or leadership for review.
• Maintain productivity, service, and quality standards while managing multiple assignments and deadlines.

Typical Scope:

• Applies acquired job skills and company policies and procedures to complete assigned tasks. Recognizes the need for occasional deviation from standard processes/procedures.
• Works on tasks and assignments that are semi-routine in nature but may require interpretation or fact-finding. Occasionally deviates from standard procedures.
• Typically follows established procedures on routine work, requires instructions on new assignments. Works under moderate supervision.

Essential Skills:

• Required Education:High school diploma and/or specialized certification
• Required Experience:1+ years of relevant experience
• Working knowledge of office software, operational systems, and data entry practices.
• Strong attention to detail and ability to review documentation for accuracy and completeness.
• Ability to interpret and apply established procedures to a variety of routine and semi-routine tasks.
• Effective organizational, communication, and customer service skills.
• Ability to manage competing priorities and meet deadlines in a fast-paced environment.
• Ability to handle confidential information with professionalism and discretion.

Location: Hillsboro Corporate Office | Hillsboro, OR 97124

Target Compensation: $22.60 - $27.16 + annual bonus

Schedule: Monday - Friday | Full-Time (Hybrid)

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Who We Are:

What makes First Tech different? Click here to learn more!

Every great journey begins with a bold idea-and ours is no different. First Tech and DCU were founded on the belief that financial solutions should put people first. That belief has fueled decades of innovation and service, rooted in the tech sector and expanding to support members from all walks of life.

Employees are eligible for:

• Traditional medical, dental, and vision coverage
• Generous 401(k) match
• Paid Time Off: You'll accrue up to 15 days in your first year. In addition, you'll receive 40 hours of sick time and 3 personal days, which refresh annually
• Paid federal holidays
• Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility subject to standard account requirements and underwriting criteria)

Employment Statements:

First Tech is an equal opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

If you're applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to [e-mail] and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.

First Tech is not currently offering Visa transfer/sponsorship for this position.