Collections Support 2: Negotiate Immediate Payments

Visa Hunt; United States; On-site; USD 25,000 - 28,000; Full time

Job summary

WEX seeks a dedicated collection specialist to communicate with customers, negotiate payments, and resolve delinquent balances. You will handle inbound and outbound calls, emails, and skip tracing across multiple portfolios while applying FDCPA guidelines.

The role requires a High School Diploma with 1-2 years in related fields, basic accounting, and strong analytical and communication skills. Background checks are required and comprehensive benefits are offered.

Qualifications

• High School Diploma with 1-2 years of related field experience.
• At least one year of transportation industry customer support experience.
• Basic accounting and skip tracing knowledge.
• Analytical skills and sound judgment.

Responsibilities

• Inbound/Outbound collection calls.
• Work emails in a shared inbox.
• Negotiate payments to resolve delinquent balances.
• Educate customers on terms and payment methods.
• Manage multiple portfolios and risk levels.
• Skip tracing on required accounts.
• Participate in special projects as required.

Skills

Analytical skills

Effective communication

Time management

Confidentiality

Education

High School Diploma

Tools

Google Sheets

Office suite

Job description

WEX seeks a dedicated collection specialist to communicate with customers, negotiate payments, and resolve delinquent balances. You will handle inbound and outbound calls, emails, and skip tracing across multiple portfolios while applying FDCPA guidelines.

The role requires a High School Diploma with 1-2 years in related fields, basic accounting, and strong analytical and communication skills. Background checks are required and comprehensive benefits are offered.