Collections Supervisor

Financial Staffing Resources; Irving (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits package

Job summary

Financial Staffing Resources is recruiting for a Collections Supervisor for a well-established credit union in Irving. The role reports to the VP of Lending and oversees day-to-day collections, while remaining hands-on with complex accounts.

The ideal candidate has bank or credit union collections experience, strong leadership potential, and the ability to drive performance and compliance in delinquency management. This on-site role offers competitive compensation and benefits.

Qualifications

• Bank or credit union collections experience is required.
• Credit union experience is preferred.
• Strong experience with consumer loan collections.
• Experience with repossessions, bankruptcies, charge offs, recovery, and late stage delinquency.
• Previous supervisory experience is welcome, but not required.
• Strong Collector II or Lead Collector candidates who are ready for leadership will be considered.
• Good judgment, communication, and problem solving skills.
• Ability to work effectively with both members and internal leadership.
• Strong understanding of collections processes and documentation.

Responsibilities

• Lead the day to day collections function.
• Coach collectors while monitoring performance and follow up.
• Interact with members on delinquent consumer and residential loans.
• Handle complex or escalated collection accounts.
• Assist with late stage collections, repossessions, bankruptcies, charge offs, and recovery.
• Support skip tracing and workout strategies.
• Monitor delinquency trends and identify areas needing attention.
• Collaborate with Lending and internal departments.
• Ensure collections activity complies with regulations and policy.
• Assist with reporting, workflow improvement, and departmental goals.

Skills

Consumer loan collections

Supervisory experience

Communication skills

Problem solving

Job description

FSR is a leading provider of premier talent for credit unions (Direct -Hire) specifically recruiting for the credit union industry. Our experienced placement professionals have an unparalleled understanding of our client’s business culture and candidate expectations. We expertly match our candidates talent to our clients need for any all staff levels within the credit union organization, from teller to CEO we can make it happen for you.

Job Description

A well established credit union in Irving is looking for a strong Collections Supervisor to join its lending team.

This is a great opportunity for someone who may already be supervising a team, serving as a Lead Collector, or working as a highly experienced Collector II and is ready to take the next step into leadership.

The position reports directly to the VP of Lending and will help oversee day to day collections activity while remaining hands on with more complex accounts.

Bank or credit union collections experience is required. Credit union experience is preferred.

What You’ll Do

• Help lead the day to day collections function
• Support and coach collectors while helping keep performance and follow up on track
• Work directly with members on delinquent consumer and residential loans
• Handle more complex or escalated collection accounts
• Assist with late stage collections, repossessions, bankruptcies, charge offs, and recovery activity
• Support skip tracing and workout strategies
• Monitor delinquency trends and help identify areas requiring additional attention
• Work closely with Lending and other internal departments
• Help ensure collection activity remains compliant with applicable regulations and internal policy
• Assist with reporting, workflow improvement, and departmental goals

Qualifications

What We’re Looking For

• Bank or credit union collections experience is required
• Credit union experience is preferred
• Strong experience with consumer loan collections
• Experience with repossessions, bankruptcies, charge offs, recovery, and late stage delinquency
• Previous supervisory experience is welcome, but not required
• Strong Collector II or Lead Collector candidates who are ready for leadership will be considered
• Good judgment, communication, and problem solving skills
• Ability to work effectively with both members and internal leadership
• Strong understanding of collections processes and documentation

Why Consider It

This is an opportunity to step into a visible leadership role with direct exposure to the VP of Lending.

For someone who has built a strong collections background and is ready for more responsibility, this could be an excellent next move.

Additional Information

Competitive compensation and a lucrative, comprehensive benefits package are offered.