Collections Supervisor

State Credit Union; Columbia (SC); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Prescription,

Life Insurance

401K with employer matching

Tuition Reimbursement

Federal Reserve Banks Holiday Schedule

Job summary

State Credit Union is seeking a Collections Supervisor to lead a team of Loan Adjusters, providing coaching, performance feedback, and daily supervision to deliver exceptional service.

You will manage complex delinquent accounts, ensure regulatory compliance, and collaborate with departments to improve processes while traveling occasionally within the state.

Qualifications

• High school diploma or equivalent; experience in collections or loan servicing.
• Supervisory experience preferred; bachelor’s degree may substitute for related work experience.
• Strong leadership, communication, organizational, and problem-solving skills; commitment to regulatory compliance and member service.

Responsibilities

• Supervise, mentor, and develop Loan Adjusters through coaching, training, and performance management.
• Monitor team productivity, ensure policy/regulatory compliance, and foster a high-performing environment.
• Serve as escalation point for complex accounts; advise on repayment options, repossessions, foreclosures, legal action, and charge-offs.
• Collaborate with leadership and cross-functional teams to improve processes and efficiency.
• Prepare reports and participate in legal proceedings when necessary while ensuring regulatory compliance.

Skills

Leadership

Communication

Coaching

Organizational skills

Problem-solving

Education

High school diploma or equivalent

Bachelor's degree preferred

Job description

As the Collections Supervisor you'll lead and support a team of Loan Adjusters, creating an environment focused on accountability, collaboration, and professional growth. You'll provide day-to-day supervision, coaching, and performance feedback while ensuring your team has the resources, knowledge, and guidance needed to deliver exceptional service and achieve departmental goals.

In addition to leading the team, you'll serve as a subject matter expert by managing complex and escalated delinquent accounts, helping members and identifying solutions that protect their financial well-being while minimizing risk to the credit union. You'll work closely with department leadership, branch staff, and internal business partners to ensure consistent practices, regulatory compliance, and efficient operations.

Key Responsibilities

• Supervising, mentoring, and developing a team of Loan Adjusters through ongoing coaching, training, and performance management.
• Monitoring team productivity, ensuring compliance with policies and regulations, and fostering a positive, high-performing work environment.
• Serving as the escalation point for complex member accounts and making recommendations regarding repayment options, repossessions, foreclosures, legal action, and charge-offs.
• Collaborating with leadership and cross-functional teams to improve processes, support departmental initiatives, and enhance operational efficiency.
• Preparing reports, attending legal proceedings when necessary, and ensuring compliance with all applicable state and federal regulations.

This role is ideal for a leader who enjoys developing others, solving complex challenges, and making a meaningful impact on both team success and member outcomes.

Collections Supervisors are required to work 10-7 once a week with their team.

Qualifications

We're looking for a candidate with a high school diploma, or equivalent, and experience in collections, loan servicing, or a related financial services environment. Previous supervisory experience is strongly preferred, and a bachelor's degree may be considered in place of related work experience.

The ideal candidate is an effective leader with strong communication, organizational, and problem-solving skills who is comfortable coaching employees, managing competing priorities, and making sound decisions in challenging situations. As well as a commitment to regulatory compliance and exceptional member service.

A valid driver's license is required, as this position may require occasional travel throughout the state, sometimes with short notice.

Benefits

• Comprehensive benefits package that includes Medical, Dental, Vision, Prescription and Life Insurance
• 401K with employer matching contributions
• Tuition Reimbursement
• Federal Reserve Banks Holiday Schedule
• And more!