Collections Strategy Manager - Multi-Channel Campaigns

Palmetto; Charlotte (NC); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Unlimited PTO

Medical, dental, and vision coverage

Paid parental leave

Retirement plans

Job summary

A clean tech company in Charlotte, NC is seeking a Collections Strategy Manager to lead the design and execution of collections campaigns. The role requires developing communication strategies that enhance customer experience and payment timeliness. Ideal candidates will have over 4 years of relevant experience, strong analytical skills, and a track record in managing multi-channel campaigns in fast-paced environments. This position offers a chance to contribute actively to a sustainable future while advancing customer engagement.

Qualifications

• 4+ years of experience in collections strategy or lifecycle marketing.
• Strong understanding of delinquency lifecycles and payment behavior.
• Experience creating multi-channel campaigns and vendor relationships.

Responsibilities

• Lead design and optimization of collections campaigns.
• Develop multi-channel communication strategy for collections.
• Analyze campaign performance and produce actionable insights.

Skills

Collections strategy

CRM management

Customer engagement

A/B testing

Project management

Job description

A clean tech company in Charlotte, NC is seeking a Collections Strategy Manager to lead the design and execution of collections campaigns. The role requires developing communication strategies that enhance customer experience and payment timeliness. Ideal candidates will have over 4 years of relevant experience, strong analytical skills, and a track record in managing multi-channel campaigns in fast-paced environments. This position offers a chance to contribute actively to a sustainable future while advancing customer engagement.