Collections Strategy Analyst- Engage Grade 7

Evolution Group; Kansas; Hybrid; USD 65,000 - 90,000; Full time

Job summary

Evolution Group in Kansas seeks a data analytics professional to maximise after-cost collections through data-driven insights, testing, and strategy execution. You will extract and analyse portfolio data, identify trends, and translate findings into actionable recommendations for collection strategies across channels.

Responsibilities include developing dashboards, monitoring performance metrics, reporting regularly, and collaborating with data science and operations teams to continuously

Qualifications

• Experience in extracting, manipulating and analysing portfolio data.
• Ability to translate data into clear insights and actionable recommendations.
• Familiarity with testing (A/B) and measuring strategy effectiveness.

Responsibilities

• Extract, manipulate, and analyse portfolio data (SQL, Excel).
• Identify trends, patterns, and performance gaps across segments and campaigns.
• Translate data into actionable recommendations for collection strategies.
• Support implementation of collection strategies across channels.
• Build and maintain dashboards and regular reports to track performance.
• Collaborate with Data Scientist and Operations to improve processes.
• Analyse customer behaviour and payment patterns to inform targeting and treatment strategies.

Skills

SQL

Excel

Data analysis

A/B testing

Stakeholder communication

Dashboards

Job description

Financial accountability

Support the maximisation of after-cost collections on the ADP portfolio through data-driven insights, testing, and strategy execution.

Operational accountability

Support the development, execution, monitoring and continuous improvement of collection strategies, with a strong focus on hands-on data analysis and implementation.

Areas of responsibility

Data Analysis And Insights

• 3.1.1 Extract, manipulate, and analyse portfolio and collections data (SQL, Excel)
• 3.1.2 Identify trends, patterns, and performance gaps across segments, channels, and campaigns
• 3.1.3 Translate data into clear insights and actionable recommendations
• 3.1.4 Perform deep-dive analysis on underperforming areas to identify root causes

Strategy Execution And Testing

• 3.2.1 Support the implementation of collection strategies across operational channels (Call Centre, Digital, EDC, etc.)
• 3.2.2 Assist in designing and executing A/B tests to evaluate strategy effectiveness
• 3.2.3 Track, measure and report on test outcomes and recommend next steps
• 3.2.4 Drive execution of approved strategy changes and enhancements

Performance Monitoring

• 3.3.1 Monitor key collections performance metrics (e.g. RPC, PTP, conversion, yield)
• 3.3.2 Track strategy and campaign performance against expectations
• 3.3.3 Highlight risks, opportunities and areas requiring intervention
• 3.3.4 Provide ongoing feedback to improve operational effectiveness

Reporting

• 3.4.1 Develop and maintain regular reporting (daily / weekly / monthly)
• 3.4.2 Build dashboards and performance views to support decision-making
• 3.4.3 Present findings in a clear and structured manner to stakeholders

Process And Continuous Improvement

• 3.5.1 Identify opportunities to improve strategy execution, data flows and reporting efficiency
• 3.5.2 Support optimisation of operational processes through data-driven insights
• 3.5.3 Contribute to building scalable and repeatable analytical approaches

Collaboration

• 3.6.1 Work closely with the Data Scientist, Collections Operations, Call Centre, Digital and other stakeholders
• 3.6.2 Support alignment between analytical insights and operational execution
• 3.6.3 Engage with stakeholders to understand business needs and translate into analytical outputs

Customer And Portfolio Insights

• 3.7.1 Analyse customer behaviour and payment patterns to inform targeting and treatment strategies
• 3.7.2 Support segmentation and prioritisation of accounts based on risk and value