Collections Specialist - Remote

Veradigm®; Richmond (VA); Remote; USD 50,000 - 70,000; Full time

Job summary

Veradigm® seeks a Collections Specialist to manage overdue accounts assertively while maintaining strong customer relationships. Ideal candidates will have a Bachelor's Degree and 2-4 years of collections experience, demonstrating strong communication skills in a fast-paced environment. This remote role offers an opportunity to significantly impact the organization's financial health.

Benefits

Comprehensive compensation package

Medical, dental, and vision insurance

Company paid life insurance

Retirement savings plan

Vacation and paid holidays

Qualifications

• Bachelor's Degree or equivalent Technical/Business experience required.
• 2-4 years collections experience.
• Proficiency in Microsoft Office and experience with ERP or collections software.

Responsibilities

• Proactively contact delinquent accounts via phone, email, and written correspondence.
• Negotiate payment plans and monitor adherence.
• Maintain up-to-date records of collection activities.

Skills

Communication

Negotiation

Time Management

Attention to Detail

Organizational Skills

Education

Bachelor's Degree

Tools

Microsoft Office

ERP Software

Collections Software

Job description

Welcome to Veradigm, where our Mission is transforming health, insightfully. Join the Veradigm team and help solve many of today’s healthcare challenges being addressed by biopharma, health plans, healthcare providers, health technology partners, and the patients they serve. At Veradigm, our primary focus is on harnessing the power of research, analytics, and artificial intelligence (AI) to develop scalable data-driven solutions that bring significant value to all healthcare stakeholders. Together, we can transform healthcare and enable smarter care for millions of people.

• This is a remote based role on Eastern Time***
  
  

Job Summary

The Collections Specialist will proactively contact delinquent accounts, negotiate payment arrangements, and ensure timely recovery of outstanding balances. Plays a critical role in maintaining the financial health of the organization through assertive and professional collection practices.

This position is ideal for someone who is persistent, confident, and thrives in a fast-paced environment—someone who doesn’t take “no” for an answer easily and knows how to get results while maintaining positive customer relationships.

What You Will Contribute

• Contact customers with overdue accounts via phone, email, and written correspondence.
• Negotiates payment plans and follows up to ensure adherence to agreed terms.
• Maintains accurate and up-to-date records of all collection activities in the system.
• Escalate unresolved accounts to senior team members or legal when necessary.
• Collaborates with internal departments (e.g., Sales, Customer Service) to resolve disputes or billing issues.
• Monitors aging reports and prioritize collection efforts based on risk and exposure.
• Provides regular updates and reports on collection status and recovery rates.
• Engage cross-operational teams to research and resolve client inquiries as necessary.
• Keeps management aware of all client escalations.
• Provides portfolio reviews and analysis to determine best practices as well as collections forecasting.
  
  

The Ideal Candidate Will Have

Education

Work Experience

Bachelor's Degree or equivalent Technical / Business experience Required

• 2-4 years collections experience
• Persistent, assertive, and unafraid to chase down results.
• Resilient under pressure and able to maintain professionalism in challenging situations.
• Strong communication and negotiation skills with a firm but respectful approach.
• Proven ability to manage a high volume of accounts and meet recovery targets.
• Strong time management skills.
• Comfortable handling difficult conversations and overcoming objections.
• Proficiency in Microsoft Office and experience with ERP or collections software.
• High attention to detail and strong organizational skills.
• Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment.
  
  

Travel - Less than 5%

Enhancing Lives and Building Careers

Veradigm believes in empowering our associates with the tools and flexibility to bring the best version of themselves to work and to further their professional development. Together, we are In the Network. Interested in learning more?

Take a look at our Culture, Benefits, Early Talent Program, and Additional Openings.

We strongly advocate that our associates receive all CDC recommended vaccinations in prevention of COVID-19.

Visa Sponsorship is not offered for this position.

At Veradigm, our greatest strength comes from bringing together talented people with diverse perspectives to support the needs of healthcare providers, life science companies, health plans, and the patients they serve. The Veradigm Network is a dynamic, open community of solutions, external partners, and cutting-edge artificial intelligence technologies that provide advanced insights, technology, and data-driven solutions. Veradigm offers a comprehensive compensation and benefits package, including holidays, vacation, medical, dental, and vision insurance, company paid life insurance and retirement savings.

Veradigm’s policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for North American based positions with Veradigm must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required as a condition of hire. Veradigm is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse and inclusive workforce.

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