Collections Specialist - New York, NY

Berkshire Bank; New York (NY); On-site; USD 57,308,000 - 82,700,000; Full time

Job summary

Berkshire Bank in New York City is seeking a Collections Support professional to assist with delinquent customer accounts. You will monitor checks and ACH bounces, coordinate with loan officers, and maintain accurate records using the company software.

Responsibilities include assisting in repossession of equipment, handling billing inquiries, and supporting loan workouts. A high school diploma is required, with a bachelor's degree preferred and 2-4 years of collections experience.

Qualifications

• High school diploma required; Bachelor's degree preferred.
• 2-4 years of collections experience is expected.
• Strong verbal communication and multitasking abilities are essential.
• Proficiency with Microsoft Office and basic accounting software.

Responsibilities

• Monitor and clear check and automatic debit bounces.
• Notify loan officers and management of actions taken.
• Proficient in the company's accounting software system.
• Answer customer billing inquiries promptly and accurately.
• Make ACH date and bank changes as required.
• Create check spreadsheets for all incoming checks.
• Maintain equipment lists and repossession/returns records.
• Assist in repossession activities at required locations.
• Suggest loan workout improvements to management.
• Support in-house attorney with default letters and legal matters.

Skills

Verbal communication

Multitasking

Independent work

Team collaboration

MS Office

Tvalue knowledge

Education

High school diploma

Bachelor's degree preferred

Tools

Tvalue

Job description

Division: Eastern Funding

Department: EF - Operations

Reports to: Customer Service & Collections Manager

Status: Non-Exempt

Grade: 6

Pay Range: $20.00 - $28.90

Actual compensation within the pay range will be determined based on factors including, but not limited to, skills, prior relevant experience, and specific work location.

Location: New York City, NY - 213 West 35th St

Purpose/Objective:

The position is responsible for assisting with all Eastern Funding delinquent customer accounts.

Key Accountabilities:

• Monitor and clear check and automatic debit bounces.
• Notify loan officers and management team of action steps taken by collections specialist.
• Be proficient in the Company's accounting software system.
• Answer all customers billing related inquires.
• Make ACH date and bank changes as required.
• Create check spreadsheet for all incoming checks received by Customer Service.
• Maintain the Eastern Funding used equipment list.
• Maintain the repossession & returns list for all Specialty Vehicles.
• Assist on repossession of equipment which requires visitation to the location for physical removal of assets.
• Make suggestions to management with respect to loan workout.
• Assist in house attorney in preparing default letter and in other legal matters.
• Know and understand the company's BSA/AML compliance policies and participate in the company's ongoing compliance training.
• Performs other related duties as assigned.

Education:

• High school diploma
• Bachelor's degree preferred

Experience:

• 2-4 years collections experience

Skills & Knowledge:

• Strong verbal communications
• Ability to multitask and problem solve
• Ability to work independently and understand the need for timely response and proactive measures
• Ability to work cooperatively with team and other department colleagues
• Working knowledge of Microsoft office
• Working knowledge of Tvalue, preferred

Beacon Bank is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. If you would like to contact us regarding the accessibility of our website, need assistance completing the application process, or would like to request alternative methods of applying, please contact us at [e-mail].