Collections Specialist - Philippines

Podium; United States; Remote; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a detail-oriented Collections Analyst to join their remote team. This role involves analyzing customer data, managing accounts receivable, and collaborating with various departments to ensure timely payments. The ideal candidate will have a strong background in collections, excellent communication skills, and a knack for data analysis. Join a forward-thinking company that values exceptional talent and fosters a culture of growth and collaboration. If you're eager to make an impact and thrive in a dynamic environment, this opportunity is perfect for you.

Qualifications

• 3-4+ years of related collections experience required.
• SaaS industry experience preferred.

Responsibilities

• Analyze customer data to determine collectability of account balances.
• Communicate regularly with customers to facilitate on-time payment.
• Assist in managing relationship with third-party collections agencies.

Skills

Analytical Abilities

Interpersonal Skills

Communication Skills

Attention to Detail

Teamwork

Excel

Education

Bachelor’s Degree in Accounting

Job description

At Podium, our mission is to arm every local business with a complete platform and outcome-driven AI employees that convert leads into real, paying customers. Every day, millions of workers use our AI lead conversion and communication platform to help them get more leads and make more money.

Our work and focus on helping local businesses thrive has been recognized across the industry, including Forbes’ Next Billion Dollar Startups, Forbes’ Cloud 100, the Inc. 5000, and Fast Company’s World’s Most Innovative Companies.

At Podium, we believe in fostering a culture that thrives on hiring and developing exceptional talent. Our operating principles serve as a compass, guiding daily behavior and decision-making, and ensure we hire people who will thrive at Podium. If you resonate with our operating principles and are energized by our mission, Podium will be a great place for you!

Responsibilities

• Analyze customer data to determine collectability of account balances
• Communicate regularly with customers to facilitate on-time payment
• Follow up with past due customers to collect outstanding accounts receivable
• Communicate clearly and effectively with other departments the results of collections efforts
• Assist in managing relationship and communication with third-party collections agencies as necessary
• Assist in collections-related data analysis and forecast churn levels related to delinquent billing
• Assist in month-end process by giving input to other members of the accounting team
• Conduct ad hoc financial/operational analysis as required
• Assist with other accounting/finance projects as necessary

Requirements

• 3-4+ years related collections experience
• Bachelor’s degree in accounting or similar field preferred
• SaaS industry experience preferred
• Excellent interpersonal, decision-making and analytical abilities
• Exceptional verbal and written communication skills
• Eager, quick learner with strong teamwork spirit
• Attention to detail with the ability to manage multiple projects simultaneously
• Strong knowledge of Excel

Notes:
This is a remote opportunity.