COLLECTIONS SPECIALIST II

COOPER PEDIATRICS; Camden (NJ); On-site; USD 50,000 - 65,000; Full time

Job summary

Cooper University Health Care in Camden, NJ is seeking a Collections Specialist II to manage accounts receivable in a fast-paced central billing office. Under the direction of the supervisor, you will handle high-volume invoicing and resolve outstanding balances while maintaining patient and payor relations.

Ideal candidates have 2–3 years AR experience, familiarity with CPT/HCPCS, ICD-10, and Epic. You will translate EOBs, review payor contracts, and protect PHI/PII according to CUHC policies.

Qualifications

• 2–3 years Accounts Receivable resolution experience preferred.
• Familiarity with CPT/HCPCS and ICD-10 is desired.
• Strong focus on customer experience and payer/patient communication.

Responsibilities

• Handle high-volume invoice and account resolution tasks.
• Act as customer experience liaison between third-party payors, patients and internal departments.
• Review and translate Explanations of Benefits (EOBs).
• Interpret payor contracts and benefit language to resolve issues.
• Maintain PHI/PII in accordance with CUHC policies.

Skills

Accounts Receivable

Customer experience

PHI/PII handling

EOB review

Education

High School Diploma or Equivalent

Some college preferred

Tools

Epic

Job description

About us

About Cooper University Health Care

Cooper University Health Care is a leading academic health system affiliated with Cooper Medical School of Rowan University. Cooper, headquartered in Camden, New Jersey, has revenues of more than $3 billion and an A+ credit rating from both S&P and Fitch Ratings.

Cooper has nearly 14,000 team members, including more than 2,200 nurses, more than 1,200 employed physicians representing 95 specialties and subspecialties, and more than 700 advanced practice providers.

Cooper operates MD Anderson Cancer Center at Cooper as well as three hospitals – its 663-bed flagship Cooper University Hospital in Camden, its 229-bed Cooper University Hospital Cape Regional in Cape May Court House, and Children’s Regional Hospital in Camden.

Cooper University Hospital in Camden is the only Level 1 trauma center in South Jersey and the busiest in the region. The hospital has been recognized as a top-performing regional hospital by U.S. News & World Report’s Best Hospitals annual survey for six years.

More than 2.54 million patients visit Cooper’s facilities annually. Cooper’s ambulatory network encompasses three outpatient surgery centers, seven urgent care centers, a wound care center, and more than 130 physician, physical therapy, and radiology offices extending from the Delaware River to the New Jersey shore.

Cooper was named one of America’s Best Large Employers for 2026 by Forbes, ranking among the top 200 in the nation.

Visit CooperHealth.orgto learn more.

Short Description

Under the direction of the team Supervisor and/or Manager, the Collections Specialist II will be responsible for Accounts Receivable tasks related to Cooper Universtiy Professional provider revenue cycle and collections. Duties will be performed in a fast-paced central billing office environment.

• The PB Collections Specialist will be flexible and responsive to changing priorities.
• The candidate will act as the customer experience agent between third-party payors, Cooper University Health Care patients and internal departments.
• The incumbent will be responsible for high volume and timely invoice/account resolution. The Collections Specialist II will be able to review and translate Explanations of Benefits as well as payor contract/benefit plan language.
• The incumbent will maintain a collaborative relationship with all levels of staff, internal and external customers.
• The Collections Specialist will be required to maintain all PHI/PII in accordance with Federal, State and CUHC polices and procedures

Experience Required

2 – 3 years Accounts Receivable resolution preferred with a strong focus on customer experience

Familiarity with third-party billing processes including CPT/HCPCS and ICD-10 knowledge is desired. Knowledge of medical terminology, medical record review and reimbursement analysis is preferred. Experience may also include appeals processing, denial or rejection analysis and resolution and medical billing guidelines as it relates to the job function.

Epic experience is a plus

Education Requirements

High School Diploma or Equivalent required; some college preferred