COLLECTIONS SPECIALIST II

Cooper University Health Care; Camden (NJ); On-site; USD 29,000 - 45,000; Full time

Job summary

Cooper Norcross Health is seeking a Collections Specialist II for its Camden, NJ center to manage accounts receivable tasks within the provider revenue cycle. The role requires accuracy in translating EOBs and payor contracts and maintaining PHI/PII in line with policy.

The position emphasizes customer experience, collaboration with payors and internal teams, and handling high-volume resolution of invoices and denials in a fast-paced central business office environment.

Qualifications

• 2 - 3 years Accounts Receivable resolution preferred with a strong focus on customer experience.
• Familiarity with third-party billing processes including CPT/HCPCS and ICD-10 knowledge is desired.
• Knowledge of medical terminology, medical record review and reimbursement analysis is preferred.
• Experience may also include appeals processing, denial or rejection analysis and resolution and medical billing guidelines as it relates to the job function.
• Epic experience is a plus

Responsibilities

• The PB Collections Specialist will be flexible and responsive to changing priorities.
• The candidate will act as the customer experience agent between third-party payors, Cooper University Health Care patients and internal departments.
• The incumbent will be responsible for high volume and timely invoice/account resolution.
• The Collections Specialist II will be able to review and translate Explanations of Benefits as well as payor contract/benefit plan language.
• The incumbent will maintain a collaborative relationship with all levels of staff, internal and external customers.
• The Collections Specialist will be required to maintain all PHI/PII in accordance with Federal, State and CUHC polices and procedures

Skills

Customer experience

Accounts Receivable

Billing processes

ICD-10 knowledge

Epic experience

Education

High school diploma

Some college

Tools

Epic

Job description

COLLECTIONS SPECIALIST II

Camden, NJ

Job ID 76825

Job Type Full Time

Shift Day

Specialty Clerical/Administrative

About us

Cooper Norcross Health, formerly Cooper University Health Care, is a leading academic health system affiliated with Cooper Norcross Medical School of Rowan University. Headquartered in Camden, New Jersey, Cooper Norcross Health has revenues of more than $3 billion and an A+ credit rating from both S&P and Fitch Ratings.

Cooper Norcross Health has nearly 14,000 team members, including more than 2,200 nurses, more than 1,200 employed physicians representing 95 specialties and subspecialties, and more than 700 advanced practice providers.

The health system operates MD Anderson Cancer Center at Cooper as well as four hospitals - its 663-bed flagship Cooper Norcross University Hospital in Camden, its 229-bed Cooper Norcross University Hospital Cape Regional in Cape May Court House, Children's Hospital at Cooper Norcross Health in Camden, and The Recovery Village Cherry Hill at Cooper, a substance abuse rehabilitation and inpatient treatment facility, in partnership with American Recovery Services.

Cooper Norcross University Hospital in Camden is the only Level 1 Trauma Center in South Jersey and the busiest in the region. The hospital has been recognized as a top-performing regional hospital by U.S. News & World Report's Best Hospitals annual survey for eight years.

More than 2.54 million patients visit Cooper Norcross Health facilities annually. Its ambulatory network encompasses three outpatient surgery centers, seven urgent care centers, a wound care center, and more than 130 physician, physical therapy, and radiology offices extending from the Delaware River to the New Jersey shore.

Cooper Norcross Health, a not-for-profit health system, was named one of America's Best Large Employers for 2026 by Forbes, ranking among the top 200 in the nation. Visit CooperHealth.org (opens in new window) to learn more.

Short Description

Under the direction of the team Supervisor and/or Manager, the Collections Specialist II will be responsible for Accounts Receivable tasks related to Cooper Universtiy Professional provider revenue cycle and collections. Duties will be performed in a fast-paced central billing office environment.

• The PB Collections Specialist will be flexible and responsive to changing priorities.
• The candidate will act as the customer experience agent between third-party payors, Cooper University Health Care patients and internal departments.
• The incumbent will be responsible for high volume and timely invoice/account resolution. The Collections Specialist II will be able to review and translate Explanations of Benefits as well as payor contract/benefit plan language.
• The incumbent will maintain a collaborative relationship with all levels of staff, internal and external customers.
• The Collections Specialist will be required to maintain all PHI/PII in accordance with Federal, State and CUHC polices and procedures

Experience Required

2 - 3 years Accounts Receivable resolution preferred with a strong focus on customer experience

Familiarity with third-party billing processes including CPT/HCPCS and ICD-10 knowledge is desired. Knowledge of medical terminology, medical record review and reimbursement analysis is preferred. Experience may also include appeals processing, denial or rejection analysis and resolution and medical billing guidelines as it relates to the job function.

Epic experience is a plus

Education Requirements

High School Diploma or Equivalent required; some college preferred

Pay

Hourly Rate Min $21

Hourly Rate Max $33

The New Jersey Pay Transparency Act requires disclosure of the pay range for this position.

A salary offer will vary based on the job role, candidate experience, qualifications, internal pay equity and market data.

Equal Opportunity

Cooper University Health Care is an Equal Opportunity Employer and is committed to equal employment opportunity for all team members. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, or any other status protected by law or regulation. To request reasonable accommodation, contact [e-mail]