Collections Specialist I/II

OnPoint Community Credit Union; Portland (OR); On-site; USD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a motivated Collections Specialist to join their team in Portland. This role focuses on consumer loans and credit cards, providing exceptional service to members and ensuring compliance with regulations. The ideal candidate will thrive in a team environment, possess strong communication skills, and have a solid understanding of collection techniques. Join a forward-thinking organization that values equity and inclusion, offering a supportive workplace where your contributions will make a real difference.

Qualifications

• 1+ year of experience in a financial institution is required.
• Strong verbal and written communication skills are essential.

Responsibilities

• Analyze and apply collection techniques to reduce delinquencies.
• Document contacts with members for continuity in conversations.

Skills

Customer Service

Communication Skills

Time Management

Knowledge of FDCPA

Problem Solving

Education

High School Diploma or equivalent

Job description

Montgomery Park, Portland, Oregon, United States of America

Job Description

Posted Thursday, April 24, 2025 at 7:00 AM

Overview

The role of Collections Specialist focuses on the areas of consumer loans, PLOCs and credit cards (early and late stage collections). The Collections Specialist supports the Collections team through unparalleled service to members and to teammates. Assists in the ongoing support of workflow within the department and acts as a point of contact within a specific area of Collections for Consumer Loans, PLOCs or Credit Cards. Effectively utilizes resources to consistently provide outstanding service to members, branches and other departments. Demonstrates a service philosophy of owning issues through completion and exceeding service level expectations in every interaction, to arrive at the best solutions for the membership.

Responsibilities

• Must be a self-starter and strongly motivated to develop thorough cross-training in multiple areas ofCollections.
• Works effectively in a team environment.
• Acts as a liaison with members and outside agencies for questions or issues pertaining to past-dueloans or negative balance accounts, and takes appropriate action with the approval of management.
• Documents contacts with members accurately and completely to provide continuity in conversationsand protection for OnPoint.
• Accomplishes assignments and projects with general supervision and within tight deadlines.

Essential Functions

• Analyze and apply sound collection techniques to reduce delinquencies and negative accountbalances.
• Maintain accurate records of collection efforts by documenting actions in the collection systems.
• Takes appropriate action as primary point of contact with members and outside agencies.
• Exercises good judgment, initiative and tact during communication with members, outside agenciesand other internal employees.

Knowledge, Skills and Abilities

• Provide professional, high-quality service to members.
• Knowledge of laws and regulations within the collections field
• Knowledge of fiduciary and membership needed in order to audit documentation for accuracy.
• Contribute to a sense of teamwork and purpose within the department.
• Compliance with all security and confidentiality policies and procedures.
• Manages time and resources to ensure all work is completed accurately and on schedule.
• Effective verbal and written communication skills, ability to document procedures.
• Independently identify, analyze, and resolve member issues.
• Understanding of credit union operations, procedures and applicable regulations.
• Highly organized and ability to effectively multi-task.

Qualifications

• High School Diploma or equivalent required.
• Minimum of one year of successful work experience in a financial institution.
• Knowledge of FDCPA guidelines strongly desired.
• Strong verbal and written communication skills.

At OnPoint, we believe a workplace that reflects the richness of the world fosters a welcoming and empowering environment for everyone. We're committed to equity and inclusion, and consider all qualified applicants embracing every race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and your unique background.

We encourage you to apply if you're passionate about this opportunity and have the core qualifications. Your unique experiences and skills are what make you a strong candidate. Don’t let imposter syndrome hold you back! Our recruitment process is designed to be inclusive and accessible to all. If you need any accommodations during the application or interview stage, please let us know. We're dedicated to providing what's necessary to ensure a fair and inclusive experience.

Montgomery Park, Portland, Oregon, United States of America