Collections Specialist I

Guardian Pharmacy, LLC; Virginia; On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

401(k) with company match

Health, dental and vision benefits

Job summary

Guardian Pharmacy, LLC in Gainesville, VA is seeking a Billing Clerk to support the billing, claims, collections, and accounts payable processes. The role requires open availability Monday through Friday, with rotating weekends, and a high level of accuracy in fast-paced environments.

You will interact with facilities, insurers, and internal teams to ensure timely information flow and payments. A HS diploma and 1+ year related experience are preferred.

Qualifications

• High School Diploma or GED.
• 1+ years of related experience (advanced degree may substitute for experience).
• Advanced computer skills; pharmacy operations system experience preferred/required.
• Ability to work independently and deliver to deadlines.
• Ability to solve problems with minimal direction.
• Great attention to detail and accuracy.

Responsibilities

• Make collection calls for outstanding invoices.
• Assist in the production of the collection letters for review by Business Manager.
• Communicate and establish good relationships with facilities to obtain information as needed to assist with billing, patient set-up, and collections.
• Make outgoing calls to insurers, responsible parties and others to follow up on rejected claims and to garner accurate insurance information.
• Assist Business Manager with credit card payments, statement inquiries, audits, and collections.
• Work collaboratively with co-workers to ensure all deadlines for department are met in an efficient manner.
• Other essential functions and duties may be assigned as needed.

Skills

Billing software

Accounts receivable

Data entry

Attention to detail

Phone etiquette

Customer service

Education

High School Diploma or GED

Tools

Pharmacy operations system

Job description

Gainesville, Virginia, United States of America Extraordinary Care. Extraordinary Careers. With one of the nation’s largest, most innovative long-term care pharmacy services providers, there is no limit to the growth of your career. Southern Pharmacy Services, a member of the Guardian family of pharmacies, has an exciting opportunity for you to join our rapidly growing team in Gainesville, Virginia.

Why Southern Pharmacy Services? We’re reimagining medication management and transforming care.

Who We Are and What We’re About: Our core focus is delivering customized medication management solutions to support healthcare organizations serving seniors and individuals with complex care needs. With our comprehensive suite of tech-enabled pharmacy services and a dedicated team of professionals committed to enriching the lives of those we serve, we are redefining how pharmacy care is delivered. We offer an opportunity to learn and grow your career in a fast‑paced, diverse, and inclusive environment. If you are looking for a challenging, team-oriented environment in which you can put your expertise to work, then this is the place for you.

Assists in the billing, claims, collections, and accounts payable processes as assigned.

Schedule: Open availability required between hours of Monday - Friday 8am-6pm. Rotating weekend schedule.

Attributes Required

• Work Ethic/Integrity – must possess intrinsic drive to excel coupled with values in line with company philosophy
• Relational – ability to build relationships with business unit management and become “trusted advisor”
• Strategy and Planning – ability to think ahead, plan and manage time efficiently
• Problem Solving – ability to analyze causes and solve problems at both a strategic and functional level
• Team Oriented – ability to work effectively and collaboratively with all team members

Essential Job Functions (include the following)

• Make collection calls for outstanding invoices
• Assist in the production of the collection letters for review by Business Manager
• Communicate and establish good relationships with facilities to obtain information as needed to assist with billing, patient set‑up, and collections
• Make outgoing calls to insurers, responsible parties and others to follow up on rejected claims and to garner accurate insurance information
• Assist Business Manager with credit card payments, statement inquiries, audits, and collections
• Work collaboratively with co‑workers to ensure all deadlines for department are met in an efficient manner
• Other essential functions and duties may be assigned as needed

Education and/or Certifications

• High School Diploma or GED

Skills and Qualifications

• 1+ years of related experience (advanced degree may substitute for experience)
• Advanced computer skills; pharmacy operations system experience preferred/required
• Ability to work independently and deliver to deadlines
• Ability to solve problems with minimal direction
• Great attention to detail and accuracy
• Ability to excel in a fast‑paced, team‑oriented environment working on multiple tasks simultaneously, while adhering to strict deadlines
• Quality minded; motivated to seek out errors and inquire when something appears inaccurate

Work Environment

• Ability to work flexible hours

What We Offer

Guardian provides employees with a comprehensive Total Rewards package, supporting our core value of, “Treat others as you would like to be treated.”

• Competitive pay
• 401(k) with company match
• Family, Health & Insurance Benefits (Full-Time employees working 30+ hours/week only)
• Medical, Dental and Vision
• Health Savings Accounts and Flexible Spending Accounts
• Company-paid Basic Life and Accidental Death & Dismemberment
• Company-paid Long-Term Disability and optional Short-Term Disability
• Voluntary Employee and Dependent Life, Accident and Critical Illness
• Dependent Care Flexible Spending Accounts
• Wellbeing Employee Assistance Program (EAP)
• Guardian Angels (Employee assistance fund)
• Time Off Paid holidays and sick days
• Generous vacation benefits based on years of service

The Guardian Difference

Our clients require pharmacy services that aren’t “cookie cutter.” That’s why every Guardian pharmacy is locally operated and empowered with the autonomy to tailor their business to meet their clients’ needs. Our corporate support offices, based in Atlanta, Ga., provide services such as human resources, business intelligence, legal, and marketing to promote the success of each Guardian location. Regardless of your role at Guardian, your voice and talents matter. Because healthcare is an ever‑changing industry, we encourage innovative thinking, intellectual curiosity, and diverse viewpoints to ensure we stay competitive in today’s dynamic business environment. At Guardian, we are dedicated to fostering and advancing a diverse and inclusive workforce. Join us to discover what your best work truly looks like.

Guardian Pharmacy Services is one of the largest and most innovative long‑term care pharmacy companies in the U.S. Our nationwide network of locally operated pharmacies delivers customized medication management solutions to support healthcare organizations serving seniors and individuals with complex care needs. With our comprehensive suite of tech-enabled pharmacy services and a dedicated team of professionals committed to enriching the lives of those we serve, Guardian is redefining how pharmacy care is delivered.

For more information, please visit www.guardianpharmacy.com

Guardian Pharmacy Services is an equal opportunity employer and provides equal opportunity in employment for all qualified persons, without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Guardian Pharmacy takes reasonable steps to protect personal information of applicants. As part of our interview and hiring process, Guardian will never ask for financial, banking, or other personal identity information via phone, email, or chat nor would we ask that you purchase equipment or gift cards as part of the hiring process. All steps in the hiring process, including interviews, will be conducted by a Guardian employee or an approved vendor. Although we may use Zoom, Microsoft Teams, other similar communication platforms, we do not conduct interviews solely via the chat function in those platforms.