Collections Specialist - Eurofins Environment Testing - Barberton, OH

Eurofins Environment Testing (USA); Barberton (OH); On-site; USD 22,730 - 32,373; Full time

Benefits offered by this job

Comprehensive medical coverage

401(k) with company match

Paid holidays

Paid time off

Dental and vision options

Job summary

A leading environmental testing company in Barberton, OH is seeking a proactive Collections Specialist to manage client accounts, ensure timely payments, and resolve issues efficiently. This full-time role offers the flexibility of remote work while requiring local presence for occasional onsite tasks. Ideal candidates will have a high school diploma, at least one year of collections or customer service experience, and strong communication skills. This position provides comprehensive benefits including medical coverage, 401(k), and paid time off.

Qualifications

• 1 year of experience in Collections or Accounts Receivable or customer service.
• Professional working proficiency in English required.
• Knowledge of collections policies and procedures.

Responsibilities

• Monitor and maintain client accounts within assigned portfolio.
• Contact clients for payment of past-due invoices.
• Collaborate with Collections Manager to resolve issues.

Skills

Customer service orientation

Strong written and verbal communication

Negotiation and problem-solving

Computer proficiency

Detail oriented

Education

High School Diploma or equivalent

Associate Degree or higher in Accounting or related field

Tools

Collections software

Oracle

Job description

Collections Specialist - Eurofins Environment Testing - Barberton, OH

Position: Collections Specialist. Full‑time, Monday‑Friday, 7:00 am‑3:30 pm (1st Shift). The role is primarily remote but candidates must be local to Barberton, OH and able to work onsite when required.

Pay: $20 /hr (base rate). Compensation may vary based on skills and experience.

Job Description

The Collections Specialist is responsible for reviewing and managing the status of client accounts within an assigned portfolio. Key duties include contacting clients for payment of past‑due invoices, researching and resolving payment conflicts, collaborating with collections management and operations, and communicating account issues. The role requires maintaining accurate account notes, providing updates to management, and compiling reports that support decision‑making. Excellence in internal and external customer service is essential.

Essential Duties and Responsibilities

• Monitor and maintain accounts within the assigned portfolio (large accounts).
• Contact clients via verbal and written communication for payment of past‑due invoices.
• Provide information and documentation to both internal and external clients.
• Collaborate with the Collections Manager and Operations representatives to resolve client issues.
• Maintain current and accurate account notes in collections software.
• Provide updates on accounts to Collections Manager, Operations, and Sales as needed.
• Work the daily follow‑up queue in collections software.
• Notify the Collections Manager of negative payment patterns.
• Facilitate and/or attend conference calls related to collections activity on client accounts.
• Resolve cash discrepancies on client accounts by researching payment applications in Oracle.
• Process credit card payments.
• Complete side projects/tasks assigned by the Collections Manager.
• Perform additional duties as assigned.

Qualifications

Basic Minimum Qualifications

• High School Diploma or equivalent.
• At least 1 year of Collections / Accounts Receivable or customer service experience.
• Computer proficiency.
• Authorization to work in the United States without restriction or sponsorship.

Ideal Candidates Will Have

• Previous Collections experience.
• Experience in Accounts Receivable.
• Knowledge of the accounting process.
• Customer service experience (internal and external).
• Associate Degree or higher in Accounting or a related field (preferred).
• General business and accounting knowledge.
• Proficiency with accounting and collections software.
• Basic mathematical skills.
• Knowledge of collections policies, procedures, and best practices.
• Strong written and verbal communication skills.
• Active listening skills.
• Negotiation and problem‑solving skills.
• Organizational skills.
• Strong customer service orientation.
• Detail oriented and tactful in business‑related conversations.

Additional Information

• Authorization to work in the United States indefinitely without restriction or sponsorship.
• Professional working proficiency in English (reading, writing, speaking).

Benefits include comprehensive medical coverage, life and disability insurance, 401(k) with company match, paid holidays, paid time off, and dental and vision options. Benefits may vary by full‑time or part‑time status.

Eurofins USA Environment Testing is a Disabled and Veteran Equal Employment Opportunity employer.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Customer Service

Company Overview

Eurofins Scientific is an international life sciences company that provides analytical testing services across multiple industries, supporting the safety, authenticity, and labeling accuracy of products. Eurofins operates a global network of laboratories, offering a comprehensive portfolio of testing methods to ensure the safety and quality of food, environmental, pharmaceutical, and cosmetic products.