Collections Specialist (Call Center)

Berlin-Wheeler, Inc.; Topeka (KS); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Paid training

Paid time off

Paid holidays

Coaching

Career development

Stable work environment

Job summary

Berlin-Wheeler, Inc. in Topeka, KS is seeking a Collections Specialist to join our call center team. You’ll handle past-due accounts, communicate options clearly, and work toward realistic resolution while protecting customer information.

No collections experience? That’s okay—we provide training and ongoing coaching. This full-time role runs Monday–Friday, 8:00 AM–5:00 PM with performance bonus opportunities.

Qualifications

• Experience in collections, call center, or customer service preferred but not required.
• Ability to communicate clearly about payment options and requirements.
• Comfortable handling sensitive financial information.

Responsibilities

• Make outbound calls to past-due accounts and discuss options.
• Negotiate payment arrangements within guidelines.
• Document activity and outcomes accurately.
• Maintain confidentiality and follow laws and company policies.

Skills

Communication

Customer service

Call center

Negotiation

Sales

Account management

Collections

High-volume calls

Organization

Detail-oriented

Job description

Collections Specialist (Call Center)

Location: Topeka, KS
Job Type: Full-Time
Schedule: Monday-Friday, 8:00 AM-5:00 PM
Pay: $14.00 per hour + performance bonus opportunities

Why You Should Consider This Opportunity

Are you good at talking with people, solving problems, and staying calm when conversations get difficult?

We're looking for a Collections Specialist to join our call center team. You don't need a long history in debt collection to be successful in this role. If you have strong communication skills, customer service experience, sales experience, call center experience, or simply the ability to connect with people and work toward a goal, we want to hear from you.

You’ll receive training and support while developing valuable skills in collections, negotiation, customer service, account resolution, and financial communication.

What You'll Do

As a Collections Specialist, you’ll work with consumers who have past-due accounts and help them identify realistic options for resolving their outstanding balance.

Your day-to-day responsibilities will include:

• Make outbound calls to consumers regarding past-due accounts.

• Communicate professionally with consumers about their account and available resolution options.

• Listen to understand each consumer's circumstances.

• Negotiate payment arrangements and account resolutions within established guidelines.

• Explain payment options clearly and accurately.

• Work toward individual and team collection and performance goals.

• Document account activity, conversations, and payment arrangements accurately.

• Maintain confidentiality and protect consumer information.

• Follow company policies, procedures, and applicable collection laws and regulations.

• Provide respectful, solution-focused customer service-even during difficult conversations.

What Makes Someone Successful in This Role?

You don't have to be a career collector to succeed here.

We are looking for people who are:

• Comfortable talking with people by phone.

• Confident, professional, and respectful communicators.

• Good listeners who can ask questions and understand different situations.

• Motivated by goals and measurable results.

• Comfortable having conversations about money and payment options.

• Able to negotiate while maintaining a positive customer experience.

• Resilient when conversations become challenging.

• Organized and detail-oriented.

• Comfortable using computers and learning new software.

• Dependable and committed to showing up for their team and customers.

Experience That Can Transfer to This Role

Your previous job title doesn't have to be "Collector."

Experience in any of the following may translate well:

• Collections

• Call center

• Customer service

• Customer support

• Sales

• Inside sales

• Account management

• Accounts receivable

• Billing

• Banking

• Insurance

• Retail

• Financial services

• Telemarketing

• Negotiation

• High-volume phone environments

No collections experience? That's okay. We provide training and will teach you our systems, processes, and collection practices.

What We Offer

• Full-time Monday-Friday schedule

• 8:00 AM-5:00 PM schedule

• Performance bonus opportunities

• Paid training

• Paid time off

• Paid holidays

• Health insurance

• Dental insurance

• Vision insurance

• 401(k) / retirement benefits

• Ongoing coaching and professional development

• Stable, professional work environment

A Different Approach to Collections

We believe successful collections aren't about treating people like numbers.

They're about having productive conversations, understanding the situation, finding realistic solutions, and following through.

At the same time, our clients depend on us to deliver results. That means you'll be expected to balance empathy with accountability, customer service with performance, and professionalism with results.

If you're someone who enjoys helping people, meeting goals, and having conversations that lead to solutions, this could be a great fit.

What You Can Build Here

This position can be a starting point for a larger career.

As you gain experience, you'll develop skills in:

Communication – Negotiation – Collections – Account Management – Leadership

High-performing team members may have opportunities to take on additional responsibilities and advance within the department.

Ready to Make Your Next Move?

You don't have to be an experienced collector to be successful here.

If you're motivated, dependable, comfortable talking with people, and ready to learn, we'd like to meet you.