Collections Specialist B2B Commercial Insurance

Assistianindia; United States; Remote; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Collections Specialist to manage B2B collections in the commercial insurance space. This role is vital for ensuring timely payments and building strong relationships with clients, particularly those in Asia. The ideal candidate will have over five years of experience in collections, excellent communication skills in English, and a deep understanding of cultural nuances that affect payment processes. Join a dynamic team where your expertise will drive efficiency and enhance client satisfaction in a fast-paced environment. If you are results-driven and thrive in a collaborative setting, this opportunity is perfect for you.

Qualifications

• 5+ years of experience in B2B collections, especially in commercial insurance.
• Strong communication skills in English and cultural understanding of Asia.

Responsibilities

• Manage collections process ensuring timely payments while maintaining client relationships.
• Collaborate with internal teams to resolve billing disputes and monitor overdue payments.

Skills

B2B Collections

Communication Skills

Cultural Understanding (Asian Markets)

Problem-Solving Skills

Professionalism and Diplomacy

Tools

Collections Software

Accounting Systems

CRM Tools

SAP

Job description

Position Overview:

We are looking for a Collections Specialist who will be responsible for managing collections activities for our B2B clients in the commercial insurance space. This role requires an individual who is not only experienced in collections but also adept at building strong, positive relationships with clients. The ideal candidate will have experience in collections across various countries in Asia and will possess excellent communication skills in English.

Key Responsibilities:

1. Manage and execute the collections process for outstanding receivables, ensuring timely payment from clients while maintaining a professional and client-friendly approach.
2. Build and maintain strong relationships with B2B clients to facilitate the resolution of payment issues and prevent future payment delays.
3. Collaborate with internal teams (e.g., sales, customer service, and finance) to address and resolve billing disputes, ensuring a seamless collections process.
4. Monitor accounts to identify overdue payments, evaluate the level of risk, and implement appropriate actions to mitigate bad debt.
5. Prepare and present reports on collection activities, account statuses, and payment trends to management.
6. Stay updated on relevant regulations, best practices, and industry trends, particularly concerning collections in the commercial insurance sector.
7. Provide input and recommendations to improve collections processes, client communication strategies, and overall efficiency.

Required Qualifications:

1. Minimum of 5 years of experience in B2B collections, with a focus on the commercial insurance industry.
2. Experience in managing collections for clients based in Asian countries.
3. Strong understanding of cultural and business practices in the Asian region that may impact collections.
4. Excellent communication skills in English, both written and verbal, with a demonstrated ability to build rapport with clients.
5. Ability to handle sensitive client interactions with professionalism and diplomacy.
6. Proficiency in using collections software, accounting systems, and CRM tools.
7. Detail-oriented with strong problem-solving skills and a results-driven mindset.

Preferred Qualifications:

1. Additional language skills relevant to the Asian market (e.g., Mandarin, etc.) are a plus.
2. Experience with SAP.
3. Knowledge of commercial insurance billing and payment processes.