Collections Specialist

Clickstop Inc.; Urbana (IA); Hybrid; USD 52,000 - 72,000; Full time

Benefits offered by this job

Health Insurance

Dental & Vision Insurance

PTO & Holidays

401K Match

ESOP

Job summary

Clickstop Inc. is seeking a Collections Specialist to manage a portfolio of accounts and drive timely payments in a mostly B2B environment. The role supports accounting, sales, and customer service, balancing persistence with professionalism to preserve client relationships.

You will work in a hybrid/remote setup, leveraging Excel and NetSuite to track aging, disputes, and payments while ensuring FDCPA compliance and effective communication with customers and internal teams.

Qualifications

• 1–3 years in commercial collections or accounts receivable.
• FDCPA knowledge and related regulations preferred.
• Consumer collections experience preferred.
• Authorized to work in the United States.

Responsibilities

• Align with Clickstop's Core Values to drive our culture and business forward.
• Manage accounts receivable for mainly business accounts, monitor aging and past‑due balances.
• Build relationships with customer finance contacts and follow up on outstanding invoices via phone, email, and written correspondence.
• Navigate vendor portals, PO requirements, and invoice submission processes to prevent and resolve delays.
• Investigate and resolve billing disputes and payment discrepancies with internal teams.
• Negotiate payment arrangements within guidelines and manage consumer collections per FDCPA and state rules.
• Escalate delinquent accounts when appropriate (credit holds, write‑offs, 3rd‑party collections, or legal action).
• Process payments, adjustments, and credits with accurate notes; maintain collection records.
• Prepare aging reports, collection forecasts, and assist month‑end close activities.
• Perform other related duties as assigned.

Skills

Communication

Negotiation

Problem solving

Accounts receivable

FDCPA knowledge

B2B invoicing

Cross-functional collaboration

Tools

NetSuite

Excel

Job description

Criteria for Clickstop's internal hiring process:

• Employee has been employed with Clickstop for at least 6 months.
• Employee is Engaged.
• Employee is meeting the expectations of their current role.
• Employee is in good standing as defined by not currently under formal discipline and has not received formal discipline in the prior 90 days.
• Employee and their current manager have discussed the opportunity prior to applying.

What to expect during the internal hiring process:

Within three business days of submitting your application, you can expect the following:

• Your current manager will receive a notification from Greenhouse prompting them to complete a scorecard evaluating your engagement and performance in your current role.
• The Talent Acquisition Specialist (TAS) will review the details of the scorecard and it will be determined if we will proceed with your application or if additional conversation needs to take place to determine next steps.
• If we choose to proceed, you will receive an email from the TAS notifying you that we will be proceeding with your application and it will include a scheduling link to set up time with the open role’s hiring manager. Utilize the Internal Interview Coaching Guide to prepare for your hiring manager interview.
• If we choose not to proceed, you will meet with your manager to discuss why we will not be proceeding with your application at this time.

Note: For remote work, internet speeds of 20 mbps are required. Permanent residence must be in one of the following states: Iowa, Alabama, North Carolina, South Carolina, Pennsylvania or Florida.

This role is remote and hybrid capable. Active employees are encouraged to apply.

As a Collections Specialist, you will play a key role in maintaining the financial health of the organization by managing a portfolio of outstanding accounts, primarily business-to-business (B2B), along with a smaller volume of consumer accounts. Working closely with accounting, sales, and customer service teams, the Collections Specialist builds working relationships with customer accounts payable contacts, resolves invoicing and payment discrepancies, and secures timely payment of past‑due balances. This role requires a balance of persistence and professionalism, as the specialist must recover funds while preserving valuable long‑term client relationships. The Collections Specialist is integral to reducing average collection period, minimizing bad debt, and supporting consistent cash flow.

"If you are ready to work in an environment where you are allowed the freedom and responsibility to act like an owner, and have a passion for helping customers, you won't regret joining Clickstop!" – Tammy, Current Employee

What you'll be doing as a Collections Specialist:

• Aligning with Clickstop's Core Values to drive our culture and business forward.
  • In this role, Communicate and Impactful stand out.
    • Remaining respectful, calm and communicable at all times, especially in stressful situations.
    • Being solution oriented. Identifying where miscommunications may have taken place and working with individuals to find a best‑case resolution.
    • Consistently performing at high levels, focusing on great results.
    • Owning your results as a highly motivated, self‑driven finance professional.
• Manage accounts receivable for primarily business accounts, monitoring aging, identifying past‑due balances, and driving timely collection.
• Build relationships with customer finance contacts and proactively follow up on outstanding invoices through phone, email, and written correspondence.
• Navigate customer vendor portals, purchase order requirements, and invoice submission processes to prevent and resolve payment delays.
• Investigate and resolve billing disputes and payment discrepancies, including short payments, unapplied cash, and deductions, in partnership with internal teams.
• Negotiate payment arrangements within approved guidelines and manage consumer collections in compliance with FDCPA and applicable state regulations.
• Recommend appropriate escalation of delinquent accounts, including credit holds, write‑offs, third‑party collections, or legal action.
• Process payments, adjustments, and credits accurately while maintaining detailed collection records and account notes.
• Prepare aging reports, collection forecasts, and management updates, and support month‑end accounts receivable close activities.
• Perform other related duties as assigned.

What we value in this role:

• Strong verbal and written communication skills, with the ability to build relationships and communicate professionally with finance and executive‑level contacts.
• Excellent negotiation and problem‑solving skills, with the ability to resolve collection issues while maintaining positive customer relationships.
• Solid understanding of B2B invoicing and collections, including purchase orders, payment terms, remittance, deductions, and customer AP/e‑invoicing processes.
• Highly organized and detail‑oriented, with the ability to accurately maintain financial records and prioritize a high volume of accounts based on balance, risk, and aging.
• Calm, professional, and courteous under pressure, with sound judgment when handling sensitive and confidential financial information.
• Proficiency with Microsoft Office Suite, particularly Excel; NetSuite experience preferred.
• 1–3 years of experience in commercial collections, accounts receivable, or a related finance role.
• Consumer collections experience and knowledge of FDCPA and applicable regulations preferred.
• Commitment to financial integrity, operational excellence, and alignment with Clickstop's Core Values.
  • In this role, Communicate and Impactful stand out.
• A purpose‑driven career experience; discovering the opportunity to pursue your best self (as an employee, parent, partner, community member, etc.)
• An entrepreneurial environment where opportunities are endless for those who seek them.
• Effective and impactful cross‑department collaboration opportunities with our highly dynamic Clickstop teams !
• Recognition for personal, team, and company accomplishments - Clickstop’s success is a reflection of your engagement and excellence!
• We offer great full‑time benefits including a competitive compensation package and a generous amount of time off. But what truly sets us apart is how we work and the environment we work in!Benefits include :
• Health Insurance ($0 Premium option),Dental & Vision Insurance
• PTO, Paid Holidays, and Birthday and Volunteer Time Off
• Life and Disability Insurance
• 401K Match
• ESOP – After one full year of service and minimum hour requirement is met

This is hybrid capable. Note: For hybrid/remote work, internet speeds of 20 mbps are required. To be considered for a remote role at Clickstop, residence must be in one of the following states: Iowa, Alabama, North Carolina, South Carolina, or Pennsylvania. Must be authorized to work in the United States. Employment is contingent upon the completion of a satisfactory background check. Clickstop is an Equal Opportunity Employer. #LI-Hybrid

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Clickstop Inc.’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.