Collections Specialist

Routeware, Inc.; United States; Remote; USD 42,000 - 70,000; Full time

Job summary

Routeware, Inc. is seeking a Collections Specialist to join their dynamic team. The role involves contacting customers to resolve payment delays and requires strong communication skills. Applicants should be comfortable using financial systems and tools like Salesforce and Excel. This full-time position offers competitive pay along with comprehensive benefits and a positive work environment focused on sustainability.

Benefits

Comprehensive benefits (medical with HSA option, vision, dental, and life insurance)

Paid parental leave

401K match

Unlimited PTO

Ten company holidays

Qualifications

• Experience with Microsoft Excel, specifically Vlookups and Pivot Table functions.
• Experience with various customer payment portal systems is a plus.

Responsibilities

• Contact customers to resolve all delays in payment.
• Document and categorize reasons why a customer is not paying a specific invoice.

Skills

Clear communication skills

Strong English language skills

Understanding invoices and credit memos

Experience with Excel

Tools

Salesforce

Tesorio

Sage Intacct

Stripe

Job description

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About Routeware, Inc.

Routeware is the industry leader in providing software and data analysis that enables public and private enterprises to improve the effectiveness of their waste and recycling programs. Our solutions help organizations save time and money, increase efficiency, improve safety and help make our world a greener place.

Based in Portland, Oregon, the company employs a distributed team across North America and the UK. Our brands, products, and services provide an all-in-one platform to municipal and private waste haulers and other fleet services. As part of an essential and growing industry, we seek solution-oriented team players who want to positively impact the environment. Our work environment is collaborative, dynamic, fast-paced, and fun with a strong appreciation for innovation and initiative.

Our Mission

• Transform waste collection to drive a better future for generations to come.
  
  

Our Values

• Adaptability - The waste industry and technology are ever-changing, and the Routeware team never stops adapting to be at the forefront of technology innovation, supporting our customers to stay ahead.
• Mission-driven - At Routeware, it matters to us that our work has a lasting positive impact on our customers' outcomes, our fellow team members' well-being, and the long-term sustainability of our environment.
• Human-first - While technology drives our products; the real, live, caring people at Routeware are the true drivers of meaningful outcomes for our customers.
  
  

Position Overview

The Collections Specialist is responsible for resolving any issues that have resulted in a customer delaying payment to Routeware. This resolution method includes communication with Routeware customers and internal departments based in any of our global offices. This role will need to engage our customers over the phone, email, or mail to determine why payment is delayed and determine an acceptable path to have the customer make the payment to Routeware.

Responsibilities

• Contact our customers to resolve all delays in payment to reduce DSO
• Document and categorize within our financial systems why a customer is not paying a specific invoice and recommendations on how to resolve the outstanding issue
• Draft and send customer Accounts Receivable statements, collections letters, and other customer correspondence
• Understand invoicing, PO’s, credit memos, returns (RMA), and payment application process
• Investigate and resolve billing disputes through contract/opportunity reviews
  
  

Qualifications

• Clear written and oral communication skills via multiple platforms and tools
• Strong English language skills - Both written and verbal
• Ability to understand and communicate specifics of invoices and credit memos to customers and internal departments
• Experience with Microsoft Excel, specifically Vlookups and Pivot Table functions
• Experience with Salesforce, Tesorio and Sage Intacct Accounts Receivable preferred
• Experience with Stripe, Authorize.net, High Radius, or other customer payment portal systems is a plus
  
  

Benefits

• Comprehensive benefits (medical with HSA option, vision, dental, and life insurance)
• Paid parental leave
• Medical and Dependent FSA
• 401K match
• Unlimited PTO
• Ten company holidays
• 1 Volunteer day
• Summer Friday's
• Monthly Variable Bonus
  
  

Routeware is an Equal Opportunity Employer and prohibits all forms of discrimination or harassment. At Routeware, we are committed to the principle of equality, and all employment decisions are based on job requirements, business needs, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Accounting/Auditing and Finance

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