Collections Specialist

PALMDALE OIL COMPANY LLC; Florida; On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health plans

Vision

Life

Disability

401(K) Retirement Savings Plan with 公司

Job summary

Palmdale Oil Company LLC in Palm Beach Gardens, FL, is seeking a Collections Specialist to contact customers with overdue balances, negotiate payment plans, and maintain accurate records. This role involves resolving invoice disputes and ensuring timely payment while upholding PCI compliance.

The ideal candidate will manage 30-35 daily calls, demonstrate strong communication skills, and contribute to maintaining positive customer relationships while meeting collection targets.

Qualifications

• Must be comfortable communicating with customers over the phone.
• Proficient in Microsoft Office Suite, including Word, Excel, and Outlook.
• Detail oriented.
• Positive and professional demeanor.
• Excellent verbal and written skills.

Responsibilities

• Contact customers with overdue accounts, root cause disputes, and attempt to collect the overdue amount or negotiate a payment plan.
• Make 30-35 calls per day and handle various customer questions/requests.
• Use credit bureau data, post office information, and other tools to locate customers who moved or changed numbers.
• Take payments over the phone or via the payment portal while maintaining PCI compliance.
• Maintain records of contacts and payments in the ERP system.
• Resolve billing issues and document communications; perform clerical duties.
• Submit regular reports on unpaid accounts and repayment progress.

Skills

Phone communication

Microsoft Office

Detail oriented

Professional demeanor

Verbal and written communication

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Collections Specialist

Full Time Clerical Palm Beach Gardens, FL, US

3 days ago Requisition ID: 1614

ABOUT PALMDALE OIL

Palmdale Oil currently operates in more than 50 counties across Florida and provides a wide range of tailored commercial fuel and lubricant solutions to customers in the agricultural, industrial, construction, marine, and government sectors. Operating out of 20 locations statewide, the company is a leader in the industry in the procurement and sale of gasoline, diesel, biodiesel, propane, commercial and industrial lubricants, and chemicals that are used across a diverse set of end markets.

ABOUT THE ROLE

Palmdale Oil Company is seeking a Collections Specialist for our Palm Beach Gardens office who will be responsible for contacting customers regarding past-due balances and ensuring timely payment. This role involves maintaining accurate records and resolving Invoice Disputes. Strong communication skills and attention to detail are essential. The ideal candidate will contribute to maintaining positive customer relationships while meeting collection targets.

COLLECTIONS PROCESSOR KEY RESPONSIBILITES

• Contact customers with overdue accounts, root cause disputes, and attempt to either collect the overdue amount or negotiate a payment plan to collect it in installments.
• Make at least 30-35 calls per day, as well as being a part of the Vonage phone system and handling various customer questions/requests.
• Use credit bureau data, post office information, internet searches and other tools to try to locate customers who have moved or changed phone numbers.
• Take payments over the phone or instruct customers to use our payment portal maintaining PCI Compliance.
• Maintain records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer; documenting all communications with customers within ERP system.
• Resolve customer issues and complaints concerning billing. Sort and file correspondence and perform miscellaneous clerical duties, such as answering correspondence and sending missing documents.
• Submit regular reports on the status of unpaid accounts and any repayment progress

REQUIRED QUALIFICATIONS

• Must be comfortable communicating with customers over the phone
• Proficient in Microsoft Office Suite - including Word, Excel, and Outlook
• Detailed oriented
• Positive and professional demeanor
• Excellent verbal and written skills

BENEFITS

Our employees and their well-being are important to us. This is why we offer a comprehensive and valued benefits package to fit the individual needs of each employee and their family. Some of the benefits we offer include:

Your Health Plans:

• Medical
• Vision
• Life
• Disability

Your Money Management:

• 401(K) Retirement Savings Plan with Company match

Your Work Life Balance:

• Paid Time Off
• Paid Holiday
• Competitive compensation
• Employee Referral Bonus
• On The Job Training

An Equal Opportunity Employer/Vet/Disability