Collections Specialist

Columbia Bank; Federal Way (WA); On-site; USD 37,000 - 46,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) retirement plan

Paid vacation and holidays

Employee assistance program

Life and disability insurance

Job summary

Columbia Bank in Federal Way, WA seeks an onsite Collections Associate to contact customers with 1–30 day delinquencies and negotiate payment arrangements. You will maintain documentation, assemble payoff schedules, and work with insurance and broker networks to resolve delinquencies.

The role requires a high school diploma, professional demeanor, and knowledge of Microsoft Office. Benefits include healthcare, 401(k), and more. Onsite at 3455 South 344th Way, Federal Way, WA.

Qualifications

• Must present oneself in a professional manner.
• Must adhere to all company policies including Bank Secrecy Act and compliance regulations.
• Must maintain confidentiality of all company information.

Responsibilities

• Communicates with customers in delinquent status via telephone, mail, email, text, or personal contact.
• Negotiates payment arrangements to ensure timely payment.
• Maintain monthly delinquency goals and ensure calls meet standards.
• Assess miscellaneous collection fees and prepare payoff and amortization schedules.
• Prepare Repossession Packets and demand letters when necessary.
• Provide high level of customer service to lessees, vendors, brokers, and staff.

Skills

Customer service

Data entry

Microsoft Office

Education

High School Diploma or GED

Tools

Outlook

Word

Excel

Job description

Established in 1975, Financial Pacific Leasing, Inc. (a subsidiary of Columbia Bank), is a direct provider of small-ticket commercial equipment leases. FinPac originates business through partnering with vendors, third party originators and lessors nationwide. For over 50 years, these partners have relied on Financial Pacific to provide them with innovative financing solutions for their customers.

About The Role

• Communicates with customers that are in a 1-30-day delinquent status via telephone, mail, email, text, or personal contact.
• Negotiates payment arrangements with the customers to ensure timely payment.
• Maintain individual and group monthly delinquency goals.
• Ensure that individual call volume meet company standards for their prospective areas and calls are made in a professional manner.
• Assessing miscellaneous collection fees including late charges, over-the-phone payment fees, contract addendum fees, documentation fees and interim payments.
• Maintains complete and accurate documentation to include thorough notation of all communications with the customer or authorized parties.
• Understands the proper usage of extension, rewrites, addendums, and forbearances.
• Prepares status worksheets, payoffs, and amortization schedules and requests for Fair Market Values.
• Prepares Repossession Packets and demand letters when necessary.
• Understands and utilizes company system and use of the phone dialer.
• Works with customers’ and Financial Pacific Leasing insurance company to ensure proper insurance coverage is obtained.
• Utilizes the broker base and in-house broker representatives to resolve first payment default delinquencies.
• Provides highest level of customer service to all lessees, vendors, brokers and staff.
• Performs all other duties as assigned by management.

About You

• High School Diploma or GED required
• Previous Collection experience preferred
• Must present oneself in a professional manner
• Must be proactive and adhere to all company policies including Bank Secrecy Act and compliance regulations
• Must maintain confidentiality of all company information
• Must provide exceptional customer service and support to our customers, partners, and all levels of staff
• Must have working knowledge of Microsoft applications (Outlook, Word, Excel)
• Strong data entry skills

The pay range for this role is $18.00 - $22.00.

The pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation, and those details will be provided during the recruitment process.

Primary Location

Ability to work fully onsite at posted location(s).

3455 South 344th Way Suite 300 Federal Way WA 98001

Our Benefits

• eligible associates comprehensive healthcare coverage (medical, dental, and vision plans)
• 401(k)-retirement savings plan with employer match for qualifying associate contributions
• employee assistance program
• life insurance
• disability insurance
• tuition assistance
• mental health resources
• identity theft protection
• legal support
• auto and home insurance
• pet insurance
• access to an online discount marketplace
• paid vacation, sick days, volunteer days, and holidays

Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.

Our Commitment To Diversity

Columbia Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics. If you require an accommodation to complete the application or interview(s), please let us know by email: [e-mail].