Collections Specialist

DeKalb County; Decatur (GA); On-site; USD 26,000 - 37,000; Full time

Job summary

DeKalb County’s Finance department is seeking an Accounts Receivable Clerk to assist with utility payments, billing, and collections. The role handles payments by check, cash, and card, posts to the billing system, and supports deposits and reporting.

Requires a high school diploma and at least two years in accounts receivable; strong data entry, Excel, Word, math, and proofreading skills; background check and pre-employment screening are required.

Qualifications

• High school diploma or GED required.
• Two years of experience in accounts receivable or closely related field.
• Equivalent combination of education, training, and experience may be considered.

Responsibilities

• Processes payments for utilities and other fees; accepts payments by check, cash, and credit card; records payments and balances cash drawer daily.
• Updates and credits customer accounts; codes payments in billing system; assists with skip-tracing and risk profiling; coordinates with staff to manage accounts.
• Monitors past due accounts; contacts customers; facilitates corrective action; schedules cut-offs; researches errors; prepares related reports.

Skills

Data entry

MS Excel

MS Word

Math

Proofreading

Education

High school diploma or GED

Tools

MS Excel

MS Word

Job description

This vacancy is available in the Finance department.

Grade: 8 Salary Range:$19.00 - $26.92/hour depending on experience FLSA: Nonexempt

Purpose of Classification:

The purpose of this classification is to assist with the collections and security deposit program for the County's water utility.

Essential Functions:

• Processes payments for utilities and other fees and services; receives monies from customers by check, cash, and credit card; documents payments received; enters payment information into computer system; balances cash drawer daily; prepares and submits bank deposits; and maintains related documentation and reports.
• Updates and credits customer account records; records and codes payments in billing system; enters relevant information to assist with skip-tracing or recording customer risk profiles; and coordinates with other employees to ensure accounts are managed within credit conditions, to examine customer queries, and reconcile and report on accounts as needed.
• Monitors past due accounts; reviews delinquent customer listing; contacts customers to investigate late or non-payment of accounts; facilitates corrective action; schedules cut-offs; researches and corrects errors in accounts; collects on past due accounts; and prepares related reports.
• Performs customer service functions; provides information and assistance regarding County utility services, procedures, forms, fees, or other issues; responds to routine questions, complaints, or requests for service; initiates problem resolution; conducts research; and recommends solutions.
• Reviews account receivable and credit control systems and processes and implement improvements to increase the efficiency and effectiveness of the function.

Minimum Qualifications:

High school diploma or GED required; two years of experience in accounts receivable or closely related field; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.

Specific License Certifications:

None.

Supplemental Information:

• *To be considered for this position, you must pass a pre-hire assessment.
• *Offer iscontingent upon the successful completion of a background investigation and pre-employment physical and a drug/alcohol screen.

You will be evaluated on Data Entry, MS Excel, MS Word, Math, and Proofreading. Thetime limit and passing score for each assessment module are listed below: