Collections Specialist

DeKalb County Government; Decatur (GA); On-site; USD 26,000 - 37,000; Full time

Job summary

DeKalb County Government in Decatur, GA is seeking an Accounts Receivable Clerk to support the county’s water utility collections and security deposit program.

You will handle payments, balance cash, deposit funds, update billing records, and respond to routine customer inquiries.

The role requires a high school diploma and at least two years in accounts receivable or related fields, with strong Excel and data-entry accuracy.

Qualifications

• High school diploma or GED required.
• Two years of experience in accounts receivable or closely related field; or any equivalent combination of education, training, and experience.

Responsibilities

• Process payments for utilities and other fees and services.
• Balance cash drawer daily and prepare bank deposits.
• Update and credit customer account records and billing system.
• Respond to routine questions, complaints, or requests for service and aid problem resolution.
• Review receivables and credit control processes; propose improvements.

Skills

Data entry

MS Excel

MS Word

Math

Proofreading

Education

High school diploma or GED

Job description

Job Description

This vacancy is available in the Finance department.

Grade: 8 Salary Range: $19.00 - $26.92/hour depending on experience FLSA: Nonexempt

Purpose Of Classification

The purpose of this classification is to assist with the collections and security deposit program for the County's water utility.

Essential Functions

The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned. Processes payments for utilities and other fees and services; receives monies from customers by check, cash, and credit card; documents payments received; enters payment information into computer system; balances cash drawer daily; prepares and submits bank deposits; and maintains related documentation and reports. Updates and credits customer account records; records and codes payments in billing system; enters relevant information to assist with skip-tracing or recording customer risk profiles; and coordinates with other employees to ensure accounts are managed within credit conditions, to examine customer queries, and reconcile and report on accounts as needed. Monitors past due accounts; reviews delinquent customer listing; contacts customers to investigate late or non-payment of accounts; facilitates corrective action; schedules cut-offs; researches and corrects errors in accounts; collects on past due accounts; and prepares related reports. Performs customer service functions; provides information and assistance regarding County utility services, procedures, forms, fees, or other issues; responds to routine questions, complaints, or requests for service; initiates problem resolution; conducts research; and recommends solutions. Reviews account receivable and credit control systems and processes and implement improvements to increase the efficiency and effectiveness of the function.

Minimum Qualifications

High school diploma or GED required; two years of experience in accounts receivable or closely related field; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.

Specific License Certifications:

None.

Supplemental Information

• To be considered for this position, you must pass a pre-hire assessment.

You Will Be Evaluated On Data Entry, MS Excel, MS Word, Math, And Proofreading. The Time Limit And Passing Score For Each Assessment Module Are Listed Below

• Offer is contingent upon the successful completion of a background investigation and pre-employment physical and a drug/alcohol screen.