Collections Specialist

The E.W. Scripps Company; Columbus (OH); Remote; USD 40,000 - 65,000; Full time

Job summary

An established industry player is seeking a Media Collections Specialist to manage collections of open invoices. This role involves contacting clients with overdue payments, documenting interactions, and collaborating with the Credit department on account issues. The ideal candidate will possess strong communication and negotiation skills, along with a keen attention to detail. This position offers an opportunity to work in a dynamic environment where your contributions will directly impact the company's financial health. If you thrive under pressure and enjoy problem-solving, this role could be a perfect fit for you.

Qualifications

• 2-5 years of experience in call center, collections, or customer service.
• Ability to communicate effectively under pressure.

Responsibilities

• Contact clients who are past due in payments and document conversations.
• Propose potential account write-offs and prepare necessary documents.
• Handle inbound customer service calls and inquiries professionally.

Skills

Communication Skills

Negotiation Skills

Organization Skills

Excel Skills

Customer Service

Education

High School Diploma

Tools

Wide Orbit

Job description

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The E.W. Scripps Company is seeking Collections Specialist, responsible for the day-to-day collections of open invoices, including locating and notifying customers of delinquent accounts and working to bring accounts to current.

WHAT YOU'LL DO:

• Contact assigned clients who are past due in payments (considered delinquent 60 days past invoice date).
• Document conversations with past due clients as well as recording anticipated payment date and follow up actions that are necessary.
• Propose potential account write-offs based on collectability as well as preparing write-off documents to send to third party collection agency.
• Work with Credit department on open or potential credit issues.
• Researching credit balances/open cash that are open, as needed.
• Resolve various issues such as status of accounts, additional invoice copies, and other requests as needed.
• Handle inbound customer service calls & questions, both internally & externally in professional manner.
• Handle inbound inquiries from vendors in regards to accounts payable issues.
• Work on reconciliations for past due & pre-paid accounts and initiate corrective entries to balance accounts.
• Process monthly/daily credit card charges for local and national media advertisers.
  
  

WHAT YOU'LL NEED:

• High school diploma or equivalent
• 2 - 5 years of call center, collections, customer service and/or sales experience
• Experience working in the media industry preferred
• Experience with Wide Orbit preferred
  
  

WHAT YOU'LL BRING:

• Ability to communicate effectively under pressure
• Ability to negotiate effectively
• Excellent communication skills
• Strong organization skills, accuracy and attention to detail
• Strong Excel skills
• Ability to learn and utilize collection software
  
  

WORK ENVIRONMENT:

• Standard office environment.
  
  

If you are a current Scripps employee, please do not apply on this site. Please access our internal career site at Worklife > My Info > View Open Positions at Scripps.

SCRIPPS’ COMMITMENT TO A CULTURE THAT CREATES CONNECTION:

At Scripps, we are committed to a culture that reflects the audiences and communities we serve.We are intentional about creating anenvironmentwhereemployees, our audiences and other stakeholders feel valued and inspiredto reach their full potential and create connections. To successfully deliver on this commitment, we must understand and reflect the values and perspectives those around us embody. That process begins by looking inward to build and celebrate a respectful workplace where everyone feels a sense of belonging and connection. By continuing to cultivate an environment where all employees have a fair chance to succeed, are included, valued, and seen, we will strengthen the connections that drive positive business impact and align with our core purpose.

ABOUT SCRIPPS:

The E.W. Scripps Company (NASDAQ: SSP) is a diversified media company focused on creating a better-informed world. As one of the nation’s largest local TV broadcasters, Scripps serves communities with quality, objective local journalism and operates a portfolio of more than 60 stations in 40+ markets. Scripps reaches households across the U.S. with national news outlets Scripps News and Court TV and popular entertainment brands ION, Bounce, Defy TV, Grit, ION Mystery and Laff. Scripps is the nation’s largest holder of broadcast spectrum. Scripps is the longtime steward of the Scripps National Spelling Bee. Founded in 1878, Scripps’ long-time motto is: “Give light and the people will find their own way.”

As an equal employment opportunity employer, The E.W. Scripps Company and its affiliates do not discriminate in its employment decisions on the basis of race, sex, sexual orientation, transgender status, gender, color, religion, age, genetic information, medical condition, disability, marital status, citizenship or national origin, and military membership or veteran status, or on any other basis which would be in violation of any applicable federal, state or local law. Furthermore, the company will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship for the company.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Accounting/Auditing and Finance

• Industries

  Media Production

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