Collections Specialist

Insight Global; Columbus (OH); On-site; USD 50,000 - 75,000; Full time

Job summary

Insight Global in Columbus, Ohio is seeking a collections professional to manage day-to-day activities for residential and commercial accounts. You will contact delinquent customers to collect overdue payments and resolve billing disputes while maintaining reports and databases for A/R and collections analyses.

Qualified candidates have a Bachelor's degree, 3+ years in collections in utilities, and proficiency with MS Access, SQL, and Excel.

Qualifications

• Bachelor's degree required.
• 3+ years of collections experience in Utilities.
• Proficiency with MS Access, SQL and Excel is preferred.

Responsibilities

• Contact customers with overdue payments by phone to negotiate payments.
• Recommend accounts for transfer to third party collection firms after efforts are exhausted.
• Learn, document and monitor collections-related procedures and regulations.
• Maintain daily, weekly and monthly collections reporting.

Skills

Collections experience (Utilities)

Education

Bachelor's Degree

Tools

MS Access

SQL

Excel

Job description

Job Description

Within the collections team, this position will be responsible for the day-to-day collection's activities for the Residential and Commercial accounts. This individual will be responsible for contacting delinquent accounts to collect overdue payments as well as resolving discrepancies and billing disputes, while minimizing company losses. Also charged with building and/or maintaining reports and databases used to track various customer and vendor activity as well as creation and publication of A/R and Collections reports.

Essential Functions

1. Contacting customers with overdue payments by telephone in order to negotiate payments or resolve discrepancies.
2. Recommends accounts that are to be returned to utility supply or placement with third party collection firms after all collection efforts have been exhausted.
3. Learn, document and monitor procedures, policies, applicable regulations and operating practices associated with collections of customer past due accounts.
4. Maintain daily, weekly and monthly reporting associated with collections.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [e-mail] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• Bachelor's Degree
• 3+ years of collections experience in Utilities industry
• Working knowledge and experience with MS Access or SQL a plus
• Solid knowledge of all MS Office applications with advanced knowledge and experience with Excel