Collections Specialist

Rapid Finance Enterprise; Bethesda (MD); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Commuting/parking allowance

Employer-matched 401(k)

Tuition reimbursement

Health, dental, vision, life insurance

Job summary

Rapid Finance in Bethesda, MD is seeking a Collections Specialist to investigate, negotiate, and collect on delinquent accounts from a corporate office in Bethesda. The role emphasizes researching complex financial information, building rapport with clients, and meeting monthly goals.

Ideal candidates will have a degree or 3+ years in credit/debt collection or sales, strong communication skills, and experience with merchant accounts and financial statements.

Qualifications

• Bachelor’s degree or equivalent 3+ years of credit/debt collection or sales experience.
• Excellent verbal and written communication skills, including articulate phone demeanor and professionalism.
• Demonstrated ability to research merchant accounts and analyze repayment streams.
• Resolve account disputes efficiently and professionally with the goal of maximizing customer retention.
• Solid working knowledge of MS Word, Excel, and databases.

Responsibilities

• Investigate delinquent accounts and identify reasons for ceased credit card processing or inconsistent volumes.
• Negotiate, collect, and cure delinquent accounts; establish payment schedules when appropriate.
• Update merchant accounts with accurate notes from conversations.
• Locate and notify customers of breached accounts and solicit payment.
• Determine suitability of accounts for legal action when warranted.

Education

Bachelor’s degree or equivalent 3+ years of credit/debt collection or sales experience

Tools

MS Word

Excel

Databases

LexisNexis / TLO / Accurint

Job description

It’s not just a job.It’s a mission. If you’re as passionate as we are about empowering the small businesses of America, then you’ll be right at home with us.

Recognized as one of D.C.’s Top Workplaces each year, Rapid Financial Services (dba "Rapid Finance")is the nation's leading provider of alternative financing solutions for small and mid-sized businesses. When traditional sources of funding are beyond reach, we open doors for business owners. By providing access to working capital, Rapid Finance helps growing businesses achieve their goals and reach even higher.

Our company is expanding. We are aggressively investing in our people and technology to create a best-in-class experience for our clients. Let us invest inYOU.

ABOUT THE ROLE AND OUR TEAM:

As a Collections Specialist, you work within a team responsible for investigating, negotiating, collecting, and curing delinquent client accounts. Individuals with a strong investigative mindset who are able to research accounts, build rapport with our clients, analyze complex financial information, and identify fraudulent activities will soar above their monthly goals.

If you are an intelligent, curious, self-motivated professional passionate about making a difference, Rapid Finance is your next “home.” We have a fantastic opportunity for you in our corporate office in Bethesda, MD, a few city blocks from the Bethesda Metro. This role may require training in our corporate office for the first 30 days.

OUR IDEAL CANDIDATE WILL HAVE A HIGH PERSONAL STANDARD OF EXCELLENCE, A DRIVE FOR RESULTS, AND A PROACTIVE, “CAN-DO” ATTITUDE AND WILL:

• Review, understand, and apply the terms of the company’s agreements with merchants in the investigation, identification, documentation, and resolution of issues related to compliance.
• Develop other strategic research methods to aid you in investigating delinquent accounts.
• Communicate with merchants to determine reasons for ceased credit card processing or processing volumes inconsistent with company expectations based on historical volumes, and review with the merchants the terms of their agreement with the company.
• Update merchant accounts with an accurate description of conversations with the merchant, their representatives, or other related persons referencing merchant accounts.
• Locate and notify customers of breached accounts by mail, email, text, and telephone in order to solicit payment or cure the breach.
• Where warranted, arrange for and approve payment or establish payment schedules based on customer’s financial situations within department guidelines.
• Solicit alternative forms of payment on delinquent accounts by wire, overnight certified funds, personal or business credit cards.
• Determine the suitability of accounts for legal action.

ABOUT YOU:

• Bachelor’s degree or equivalent 3+ years of credit/debt collection or sales experience
• Experience working in a financial institution in a branch, call center, or retail environment may be substituted for collections experience.
• Prior business-to-business (B2B) experience in commercial lending is a plus.
• Excellent verbal and written communication skills, including articulate phone demeanor and professionalism, while remaining calm and diplomatic in high-pressure situations, is a must.
• Demonstrated abilityto research merchant accounts and analyze repayment streams
• Resolve account disputes efficiently and professionally with the goal of maximizing customer retention.
• Skip Trace and be familiar with various internet search tools, such as credit reports, TLO, Lexis Nexis, Accurint, software applications, and other web-based searches.
• Handle a high volume of incoming and outgoing calls daily
• You have a solid working knowledge of MS Word, Excel, and databases
• You pride yourself on your ability to identify and correct errors, capture all relevant details, and finish things on time.
• Working knowledge of financial statement analysis, credit scoring, accounting, debits and credits, account reconciliation: payments and credits to invoices and debits.

WHAT YOU LOVE ABOUT US:

At Rapid Finance, we support our team members’ growth and desire to live well-rounded lives. Our company is expanding and we are aggressively investing in our people and technology to create a best-in-class experience for our clients. Come work with US! We are ranked a Top Workplace in Washington D.C., Detroit, and the Nation—these awards mean the world because it's based on feedback from our people!

• We offer generous team benefits including a commuting/parking allowance, employer-matched 401(k), tuition reimbursement, health, dental, vision benefits, life insurance, paid time off, and more.

Rapid Finance is committed to a diverse workforce an Equal Opportunity/Affirmative Action Employer (M/F/Disability/Veterans). We will consider all applications without regard to race, gender, sexual orientation, gender identity, age, color, religion, national origin, veteran status, disability, genetic information or any other status protected by applicable law.