Collections Specialist

Honor Credit Union; Berrien Springs (MI); Hybrid; USD 42,000 - 50,000; Full time

Benefits offered by this job

Medical benefits

401k employer contribution

Paid time off

Volunteer hours

Wellbeing spending account

Discounts on products/services

Job summary

Honor Credit Union is seeking a Collections Specialist for the Berrien Springs Operations Center. This is a hybrid role requiring periodic on-site presence in Berrien Springs, MI to meet business needs.

Ideal candidates have experience in collections, strong communication skills, and attention to detail. The position supports compliance with collection laws and emphasizes member service while protecting credit union assets.

Qualifications

• Knowledge of collection procedures and related laws and regulations.
• Strong listening, verbal, and written communication skills.
• Be self-directed and able to work with minimal supervision.

Responsibilities

• Establishes and maintains professional business relationships with internal team members, clients, vendors, members, and other external contacts.
• Guides and performs collection activities for delinquent accounts and negative balances.
• Filing garnishments, levies, total loss, and safety net claims to minimize losses.

Skills

Collection procedures

Attention to detail

Communication skills

Self-direction

Financial management

Education

High School diploma or equivalent

Job description

Collections Specialist - Berrien Springs (Full-Time)

This is a Hybrid Work Eligible position. You will be required to come into the Operations Center in Berrien Springs, MI as needed to ensure business needs are met.

Collections Specialist - Berrien Springs (Full-Time)

This is a Hybrid Work Eligible position. You will be required to come into the Operations Center in Berrien Springs, MI as needed to ensure business needs are met.

ABOUT HONOR:

At Honor Credit Union, we’ve been putting members first since 1934. Our team remains true to our member promise: Providing Solutions For Your Financial Success. Honor members enjoy extraordinary member service at 28 branches, and worldwide through online banking.

OUR TEAM:

As a team member at Honor Credit Union, you are genuinely part of a family. We leave the term \"employee\" at the door because you're much more than that; you're a valued member of the Honor Team and its success. We don't settle for good; we aspire to be great, and that starts with the people that live out the \"I Am Honor\" promise every day. At our core, we are obsessed with providing extraordinary member experience with solutions for financial success. We are rooted in the belief that finances don't have to be intimidating and giving back to the communities we serve is essential. We are made up of outgoing, positive, friendly, and highly experienced people, which creates an inclusive, stimulating atmosphere. Smiling is the epitome of our culture, and like kindness, we believe smiling is contagious - it's no accident that you'll find a smiley face on all things Honor.

COMMITMENTS TO LIVING \"I AM HONOR\":

• Act with Urgency and Care - You have the direct authority and responsibility to act and seek out solutions.


• The Platinum Rule - Treat others the way they want to be treated.


• Make the Connection - Develop genuine relationships so you can provide a \"WOW\" experience.


• See a Need, Fill a Need - Seize opportunities to help others meet their needs, whether they are known or unrealized.


• Reason over Rules - Make decisions that are good for the person and good for Honor.


• Cultivate Peace & Love - Uphold an environment where diversity is celebrated, kindness is contagious, and everyone belongs.

WHAT WE ARE LOOKING FOR:

• Guides and performs collection activities associated with various delinquent & negative accounts.


• Accountable for, including but not limited to, filing garnishments, levies, total loss, and safety net claims, along with ensuring timely refunds of direct and indirect backend products, limiting loss for the credit union and member owners.


• Supports and performs collection activities associated with various delinquent & negative accounts.


• Establishes and maintains professional business relationships with internal team members, clients, vendors, members, and other external contacts.

WHAT WE EXPECT FROM YOU:

EDUCATION/CERTIFICATION:

• High School diploma or equivalent.

EXPERIENCE REQUIRED:

• One to three years of similar or related experience, including time spent in preparatory positions.


• Prior administrative experience strongly preferred.

KNOWLEDGE/SKILLS/ABILITIES:

• Must have a demonstrated ability to keep finances in order.


• Knowledge of collection procedures and related laws and regulations.


• Understanding of Company policies.


• Strong listening, verbal, and written communication skills.


• Be self-directed and able to work with minimal supervision.


• Must be highly detail oriented.

WHAT’S IN IT FOR YOU:

Honor has excellent benefits for all full and part time team members. We offer:

• Medical with prescription coverage, Dental, and Vision.


• 401k employer contribution & matching program.


• Paid time off and paid holidays (including your birthday!).


• Paid community volunteer hours.


• Wellbeing spending account.


• Various discounts on credit union products and services for team members & their families.


• Additional perks included.