Collections Specialist

Honor Credit Union; Oronoko Charter Township (MI); Ibrido; USD 42.000 - 56.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical with prescription coverage

Dental & Vision benefits

401k with company match

Paid time off & holidays

Discounts on products & services

Descrizione del lavoro

Honor Credit Union in Michigan is seeking a Collections Specialist to manage collection activities for delinquent and negative accounts. The role requires coordinating garnishments, levies, and refunds while building professional relationships with team members, clients, and vendors.

A high school diploma and 1–3 years of related experience are expected, with a hybrid work arrangement in place. The position offers benefits and growth opportunities within a member‑focused environment, emphasizing

Competenze

• Must have a demonstrated ability to keep finances in order.
• Knowledge of collection procedures and related laws and regulations.
• Understanding of Company policies.
• Strong listening, verbal, and written communication skills.
• Be self-directed and able to work with minimal supervision.
• Must be highly detail oriented.

Mansioni

• Guides and performs collection activities for delinquent & negative accounts.
• Filing garnishments, levies, total loss and safety net claims; ensure timely refunds of backend products.
• Establishes and maintains professional relationships with internal and external contacts.

Conoscenze

Collection procedures

Communication skills

Detail orientation

Self-direction

Policy knowledge

Formazione

High School diploma or equivalent

Descrizione del lavoro

Looking for a career, not just a job? At Honor Credit Union, you’ll join a friendly, talented team that takes pride in delivering excellent service. Explore our openings and apply today!

At Honor, you will be rewarded for your talent and be encouraged to take pride and ownership of your career.

2024 #1 Credit Union along with the #1 Best Place to Work

2024 Michiana's Best Bank or Credit Union, Best Place for a Car Loan, and Mortgage Lender

2024 Best Bank or Credit Union

2025 Best Place to Work & Best Customer Service

2025 Best Credit Union

2025 Best Bank or Credit Union

2025 #1 Credit Union and #1 Best Place to Work

2025 Michiana's Best Credit Union, Best Place for a Car Loan, and Best Mortgage Lender

Current Openings

Take a look at the career opportunities we currently have available and click one to apply. You can also submit your resume for consideration for future openings.

Open Positions

Position: Collections Specialist

Location: Berrien Springs, MI

Job Id:3353

# of Openings:1

This is a Hybrid Work Eligible position. You will be required to come into the Operations Center in Berrien Springs, MI as needed to ensure business needs are met.

ABOUT HONOR:

At Honor Credit Union, we’ve been putting members first since 1934. Our team remains true to our member promise:Providing Solutions For Your Financial Success.Honor members enjoy extraordinary member service at 28 branches, and worldwide through online banking.

OUR TEAM:

As a team member at Honor Credit Union, you are genuinely part of a family. We leave the term "employee" at the door because you're much more than that; you're a valued member of the Honor Team and its success. We don't settle for good; we aspire to be great, and that starts with the people that live out the "I Am Honor" promise every day.

At our core, we are obsessed with providing extraordinary member experience with solutions for financial success. We are rooted in the belief that finances don't have to be intimidating and giving back to the communities we serve is essential. We are made up of outgoing, positive, friendly, and highly experienced people, which creates an inclusive, stimulating atmosphere. Smiling is the epitome of our culture, and like kindness, we believe smiling is contagious - it's no accident that you'll find a smiley face on all things Honor.

COMMITMENTS TO LIVING "I AM HONOR":

• Act with Urgency and Care - You have the direct authority and responsibility to act and seek out solutions.
• The Platinum Rule - Treat others the way they want to be treated.
• Make the Connection - Develop genuine relationships so you can provide a "WOW" experience.
• See a Need, Fill a Need - Seize opportunities to help others meet their needs, whether they are known or unrealized.
• Reason over Rules - Make decisions that are good for the person and good for Honor.
• Cultivate Peace & Love - Uphold an environment where diversity is celebrated, kindness is contagious, and everyone belongs.

WHAT WE ARE LOOKING FOR:

• Guides and performs collection activities associated with various delinquent & negative accounts.
• Accountable for, including but not limited to, filing garnishments, levies, total loss, and safety net claims, along with ensuring timely refunds of direct and indirect backend products, limiting loss for the credit union and member owners.
• Supports and performs collection activities associated with various delinquent & negative accounts.
• Establishes and maintains professional business relationships with internal team members, clients, vendors, members, and other external contacts.

WHAT WE EXPECT FROM YOU:

EDUCATION/CERTIFICATION:

• High School diploma or equivalent.

EXPERIENCE REQUIRED:

• One to three years of similar or related experience, including time spent in preparatory positions.
• Prior administrative experience strongly preferred.

KNOWLEDGE/SKILLS/ABILITIES:

• Must have a demonstrated ability to keep finances in order.
• Knowledge of collection procedures and related laws and regulations.
• Understanding of Company policies.
• Strong listening, verbal, and written communication skills.
• Be self-directed and able to work with minimal supervision.
• Must be highly detail oriented.

WHAT’S IN IT FOR YOU:

Honor has excellent benefits for all full and part time team members. We offer:

• Medical with prescription coverage, Dental, and Vision.
• 401k employer contribution & matching program.
• Paid time off and paid holidays (including your birthday!).
• Various discounts on credit union products and services for team members & their families.

Honor is a great place for up-and-coming professionals to experience what it’s like to be a part of a successful and growing organization, and work alongside experts who are ready to pass along their knowledge to the next generation. Internships and seasonal opportunities in our Becoming Part of It program are open to candidates ages 17 and over who are pursuing a degree in a related field.

• Opportunity to connect with leaders in the credit union industry
• Gain valuable work experience in your area of interest
• Apply your education to real life work scenarios
• An internship might lead to a job opportunity

What They're Saying

Our Becoming Part of It program has led to many opportunities within Honor for former interns. Check out what some former interns have said.

Read about Mason’s journey at Honor from interning with Operations and Marketing while in high school, to now serving as a Commercial Loan Officer.

Read about Kaylee’s journey from Honor Credit Union intern to full-time Financial Analyst

• Medical with prescription coverage
• Vision
• Flexible Spending Account
• Various other employee assistance options

Work/Life Balance

• Paid time off
• Paid holidays (including your birthday!)
• 401k employer contribution & matching program

Other Benefits

• Employer-paid short-term disability
• Employer-paid long-term disability
• Various discounts on credit union products and services for team members & their families

Don’t just take our word on it. Our team members love being part of it! Here’s what they have to say about Honor.

I love to share with others, I never realized how important the "top down" matters until I came to Honor. Meeting Schott day one, our monthly All Team Huddles, and the humans I am surrounded by each day that drive our success continue to emphasize why I want to work here and the magic we can create together.

Lindsey Crowell ITM Experience Manager

"The Honor CU difference is all about people helping people. Supporting and investing in the communities we serve and providing members with the solutions and guidance to achieve their own definition of financial success are just a few ways the Honor team lives that philosophy every single day."

"I have been with Honor since 2002. Honor is community-driven and wants to be able to help each and every member that comes through our doors. We are given added benefits to encourage us to give back to the community also by volunteering our time or dedicating time to something we are passionate about. Honor keeps growing, but one thing that stands out in my mind is our CEO is such a down to earth person. You are not a \"number\" at Honor. He knows his employees by first name and can relate to each and every one of us."

Shari Koski Card Operations Fraud Specialist

I have been employed with Honor Credit Union since 2017. Making the decision to work for Honor was very easy for me. From the moment I received my first phone call for an interview, I knew this was going to be a wonderful company to work for. All the way from the top down, everyone has been so kind, helpful and encouraging. The leadership team genuinely cares about each employee personally. I always feel respected and valued for what I bring to the team.

Karol Ann Behrle Community Development Officer

I’ve been proud to be part of Honor for more than 12 years dating back to February 2014. That longevity really speaks to the culture and leadership here at Honor and I have worked in banking for a long time. The credit union difference is absolutely real and at Honor, it’s truly about people helping people.Being able to positively impact our members’ lives every day is incredibly rewarding, and the support from our Leadership Team, especially the CEO, is something special to experience. At Honor you’re valued, you’re heard, and you’re empowered to do what’s right for our members.Over the years, I’ve built meaningful relationships not only within the organization but also with the members we serve. Honor isn’t just a place to work, it’s a place to grow, connect, and make a difference.

I love to share with others, I never realized how important the "top down" matters until I came to Honor. Meeting Schott day one, our monthly All Team Huddles, and the humans I am surrounded by each day that drive our success continue to emphasize why I want to work here and the magic we can create together.

Lindsey Crowell ITM Experience Manager

"The Honor CU difference is all about people helping people. Supporting and investing in the communities we serve and providing members with the solutions and guidance to achieve their own definition of financial success are just a few ways the Honor team lives that philosophy every single day."

Community Impact

We believe life’s better when our members and their loved ones thrive. That’s why we invest in what counts – members, communities, and education.