Collections Specialist

DLA Piper; Atlanta (GA); Hybrid; USD 55,000 - 90,000; Full time

Job summary

DLA Piper in Atlanta is seeking a Collections Specialist to support onboarding, payments, and financial reporting. The role collaborates with collections managers to ensure accurate accounting operations and timely processing.

The position requires strong customer service, financial analysis, and communication skills, with experience in AR and law-firm environments preferred. A hybrid work arrangement is available.

Qualifications

• Must have strong customer service and financial analysis skills.
• Experience with collections, accounts receivable, or financial administration preferred.
• Proficiency with MS Word/Excel; ability to learn additional tools through training.

Responsibilities

• Assist in client onboarding and set up new client profiles.
• Process vendor forms and ensure accuracy with policy.
• Handle credit card payments and ensure timely posting to accounts.
• Generate reports on outstanding balances and collections activity.
• Investigate payment discrepancies and coordinate resolutions.
• Prepare and submit refund documentation in Chrome River.
• Provide administrative support to collections managers.

Skills

Customer service

Financial analysis

Accounts receivable

Vendor management

Attention to detail

Communication

Multitasking

Education

High School Diploma or GED

Associate's Degree

Tools

Aderant

Chrome River

Workday

PayPal

MS Office Suite

ARCS

Job description

DLA Piper is, at its core, bold, exceptional, collaborative and supportive. Our people are the backbone, heart and soul of our firm. Wherever you are in your professional journey, DLA Piper is a place you can engage in meaningful work and grow your career. Let's see what we can achieve. Together.

Summary

The Collections Specialist, working in collaboration with and in support of the firm's strategic initiatives, plays a critical role in assisting the Collections Managers in various financial and administrative functions. This position supports client onboarding, vendor documentation, payment processing, and financial reporting, ensuring efficiency and accuracy in accounting operations.

Location

This position is located in our Atlanta office and offers a hybrid work schedule.

Responsibilities

• Client Onboarding Support: Assist in gathering required financial documents, setting up new client profiles, and ensuring compliance with onboarding procedures.
• Vendor Forms Management: Complete and process vendor forms as requested, ensuring accuracy and alignment with company policies.
• Payment Processing: Handle credit card payments, verify transactions, and ensure timely posting to accounts.
• Report Generation: Run and analyze reports related to outstanding balances, collections activity, and financial transactions, providing insights for management decisions.
• Payment Research: Investigate and analyze payment discrepancies, track missing transactions, and coordinate with internal teams or clients to resolve financial issues.
• Refunds: Gather, prepare and submit documentation in Chrome River in order refund overpayments received from clients.
• Administrative Assistance: Provide general support to collections managers, including communication with clients or vendors
• May perform other duties and projects assigned.

Desired Skills

Proven ability to thrive in a fast-paced, client-focused environment, demonstrating expertise in customer service, financial analysis, and business operations. Intermediate-level skills in Microsoft Word and Excel, with the ability to learn additional tools through in-house training. Technical skill proficiency with Aderant, Chrome River, Workday, PayPal, MS Office Suite, and ARCS is a plus.

Strong verbal and written communication skills required to interact effectively with staff, attorneys, and clients. Ability to analyze financial data, research payments, and resolve discrepancies with accuracy. Capacity to maintain files and manage multiple tasks efficiently. Must be able to handle client objections and find solutions that benefit both the client and the company. Strong focus on accuracy in processing financial data and reporting. Adaptability in a fast-paced environment with the ability to work efficiently in a dynamic and deadline-driven setting.

Minimum Education

• High School Diploma or GED.

Preferred Education

• Associate's Degree.

Minimum Years Of Experience

• 5 years' experience in a professional accounting role within collections, accounts receivable, or financial administration in a law firm.

Essential Job Expectations

All DLA Piper employees are expected to demonstrate excellence in how we serve our clients and develop our people, upholding our firm values as part of our culture. Specific expectations include:

• Communicate effectively, both verbally and in writing, with clients, lawyers, business professionals, and external audiences.
• Produce high-quality work and respond to correspondence in an efficient, timely, and professional manner.
• Meet deadlines, manage competing priorities, and commit to meeting high standards.
• Comply with firm policies and procedures.
• Maintain confidences as required in a law firm environment.

Physical Demands

Sedentary work: This is primarily sedentary work, requiring occasional exertion of up to 10 pounds of force to lift, carry, push, pull, or move objects. The role involves sitting for extended periods, with occasional walking and standing, and occasional travel, both domestic and international.

Work Environment

The individual selected for this position may have the opportunity for a hybrid work arrangement combining remote and in-office work. The specific arrangement will be determined at the time of hiring and may be modified at the firm's discretion.

Disclaimer

The purpose of this job description is to provide a concise statement of the work elements and to organize and present the information in a standardized way. It is not intended to describe all the elements of the work that may be performed by every individual in this classification, nor should it serve as the sole criteria for personnel decisions and actions. The job duties, requirements, and expectations for this position may be modified at the Firm's discretion at any time. This job description does not change the at-will nature of employment.

Accommodation

Reasonable accommodations may be made upon request to enable individuals with disabilities to perform the essential functions of this position or participate in the selection process. For accommodation requests, please contact [e-mail].

Agency applications will not be considered.

No immigration sponsorship is available for this position.

This job description provides a concise overview of the role and is not intended to describe all work elements that may be performed. It should not serve as the sole criteria for personnel decisions. Job duties, requirements, and expectations may be modified at the firm's discretion at any time. This job description does not alter the at-will nature of employment.

We are committed to excellence in how we serve our clients and develop our people.

Applicants who are not based in the jurisdiction in which this position is posted and who apply for this role are doing so voluntarily and are not eligible for relocation assistance. Any relocation benefits, if any, are provided only where a relocation is required at the firm’s direction and in accordance with applicable policy and law.

DLA Piper is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Job applicant poster viewing center