Collections & Recovery Representative Oklahoma City, OK

Kaizen Lab Inc.; Oklahoma City (OK); On-site; USD 35,000 - 55,000; Full time

Job summary

Kaizen Lab Inc. in Oklahoma City is hiring a Full-Time Collections & Recovery Representative to manage delinquent loans and recover collateral. The role requires working hours Mon-Fri within 8:00 a.m. – 7:00 p.m. and is contingent on residency in Oklahoma by start date.

The position emphasizes collections, repossession, and department support, with attention to accuracy, compliance, and customer interaction. Attendance is essential to perform duties.

Qualifications

• Minimum 3+ years of collections experience.
• Oklahoma residency required by start date.

Responsibilities

• Collections & account management for delinquent loans; arrange payment plans and advise customers.
• Repossession & recovery: coordinate repossessions, collateral recovery, auctions, and title work.
• Inform supervisor of trends in loan underwriting contributing to delinquencies; track statuses and maintain records.
• Provide department support: prepare correspondence, process mail, and help meet daily goals.

Skills

Collections experience

Job description

***A completed application is required for consideration of employment.***

Full-Time Collections & Recovery Representative

Monday - Friday: 8-hour shift between 8:00 a.m. - 7:00 p.m.

3+ Years' Collections Experience Required**

Oklahoma residency required by start date**

Role

To preserve the Credit Union's assets by controlling delinquent loan accounts, collecting delinquent loan payments and/or recovering collateral. Attendance is an essential function of performing the duties of this job.

Major Duties and Responsibilities

• 50%

  Collections & Account Management for late stage delinquency, including but not limited to: soliciting payment arrangements on delinquent loans, interviewing customers to determine reason for delinquency, taking appropriate action to resolve the account (could include loan modifications or loan workouts), counseling members concerning their financial obligations and offering suggestions and alternatives, recommending further action as deemed necessary (i.e. repossession, legal action), skip tracing as necessary to locate customers and posting loan payments.

• 25%

  Repossession & Recovery: Reviewing accounts for repossession, coordinating repossessions and collateral recovery, redemptions, auctions, AAA inspections, vehicle sales, and tracking repossessions.

• 15%

  Informs supervisor of trends in loan underwriting contributing to delinquent/charged-off loans. Tracking spreadsheets, title related work, sending necessary letters, applying for warranty and gap refunds, and ensuring accounts remain accurate and statuses are current.

• 10%

  Departmental Support: Provides general administration and operational support including but not limited to preparing and distributing correspondence in a timely fashion, assisting with processing mail, daily departmental goals, and levies and bankruptcies as needed.

Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Performs other related duties as assigned