Collections & Medicaid Specialist — Onsite (Edina, MN)

Cassia; Edina (MN); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Competitive pay raises

Tuition assistance

PTO + 403(b)

Health benefits

EAP

Pet insurance

Job summary

Cassia, a nonprofit senior care provider, is seeking a Collections and Medicaid Specialist at the Edina corporate office. You will identify aging receivables, lead all collection activities, and assist residents and families with MA-LTC applications.

The role requires 3+ years in collections and MA-LTC processing, proficiency with Excel and AR software, and strong communication skills to navigate sensitive conversations and ensure regulatory compliance.

Qualifications

• 3+ years’ experience in collections and MA-LTC application processing.
• Direct experience assisting with completion, submission, and follow-up of MA-LTC applications.
• Working knowledge of long-term care Medicaid eligibility, including asset and income verification.
• Must have proficiency in word-processing and spreadsheet applications.
• Familiar with Accounts Receivable software.

Responsibilities

• Identify aging receivables and initiate all collection activities for sites assigned.
• Assist residents and families with MA-LTC application procedures.
• Guide residents and families through asset spenddown, transfers, and documentation requests.
• Assist with MNsure applications when applicable.
• Conduct difficult and sensitive financial conversations regarding patient liability, spenddown, and outstanding balances.
• Provide education on what MA covers and does not cover.
• Develop and implement payment plans to collect outstanding balances.
• Coordinate and prepare for monthly collection meetings.
• Perform other related duties and tasks as assigned.

Skills

Collections experience

MA-LTC knowledge

Accounts Receivable software

Privacy laws

Customer service

Interpersonal skills

Analytical skills

Organizational skills

Tools

Excel

Formulas in Excel

AR software

Job description

Cassia, a nonprofit senior care provider, is seeking a Collections and Medicaid Specialist at the Edina corporate office. You will identify aging receivables, lead all collection activities, and assist residents and families with MA-LTC applications.

The role requires 3+ years in collections and MA-LTC processing, proficiency with Excel and AR software, and strong communication skills to navigate sensitive conversations and ensure regulatory compliance.