Collections and Medicaid Specialist

Cassia; Edina (MN); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Competitive pay raises

Tuition assistance

PTO + 403(b)

Health benefits

EAP

Pet insurance

Job summary

Cassia, a nonprofit senior care provider, is seeking a Collections and Medicaid Specialist at the Edina corporate office. You will identify aging receivables, lead all collection activities, and assist residents and families with MA-LTC applications.

The role requires 3+ years in collections and MA-LTC processing, proficiency with Excel and AR software, and strong communication skills to navigate sensitive conversations and ensure regulatory compliance.

Qualifications

• 3+ years’ experience in collections and MA-LTC application processing.
• Direct experience assisting with completion, submission, and follow-up of MA-LTC applications.
• Working knowledge of long-term care Medicaid eligibility, including asset and income verification.
• Must have proficiency in word-processing and spreadsheet applications.
• Familiar with Accounts Receivable software.

Responsibilities

• Identify aging receivables and initiate all collection activities for sites assigned.
• Assist residents and families with MA-LTC application procedures.
• Guide residents and families through asset spenddown, transfers, and documentation requests.
• Assist with MNsure applications when applicable.
• Conduct difficult and sensitive financial conversations regarding patient liability, spenddown, and outstanding balances.
• Provide education on what MA covers and does not cover.
• Develop and implement payment plans to collect outstanding balances.
• Coordinate and prepare for monthly collection meetings.
• Perform other related duties and tasks as assigned.

Skills

Collections experience

MA-LTC knowledge

Accounts Receivable software

Privacy laws

Customer service

Interpersonal skills

Analytical skills

Organizational skills

Tools

Excel

Formulas in Excel

AR software

Job description

Cassia, a leading provider of senior care and services, has an exciting opportunity for an experienced Collections and Medicaid Specialist to join our team at the corporate office in Edina, MN! In this role, you will be responsible for identifying aging receivables, initiating and conducting all collections activities for assigned accounts, and assisting residents and families with Medical Assistance application procedures.

We are looking for someone with 3+ years of experience in collections and Medicaid application processing, along with a solid understanding of collections procedures, timelines, and applicable laws and regulations. This is a Full-Time, benefit-eligible position that requires onsite work at our Edina corporate. If you’re organized, compassionate, and want to make a difference, we’d love to hear from you!

Position Type: Full-Time

Pay range: $45,000 to $55,000

Location: 7171 Ohms Lane, Edina, MN 55439

Collections and Medicaid Specialist responsibilities:

• Proactively identify aging receivables and initiate all collection activities for sites assigned.
• Assist residents and families with Medical Assistance (MA-LTC) application procedures, including gathering and reviewing income and asset verification.
• Guide residents and families through complex MA-LTC eligibility requirements, including asset spenddown, transfers, and documentation requests.
• Assist with MNsure applications when applicable.
• Conduct difficult and sensitive financial conversations regarding patient liability, spenddown, and outstanding balances.
• Provide education on what MA covers and does not cover.
• Develop and implement payment plans to collect outstanding balances.
• Coordinate and prepare for monthly collection meetings.
• Perform other related duties and tasks as assigned.

Collections and Medicaid Specialist requirements:

• 3+ years’ experience in collections and hands-on Medical Assistance (MA-LTC) application processing required.
• Direct experience assisting with completion, submission, and follow-up of MA-LTC applications strongly preferred.
• Working knowledge of long-term care Medicaid eligibility, including asset and income verification requirements.
• Must have proficiency in word-processing and spreadsheet applications.
• Intermediate knowledge ofExcel and formulas.
• Must be familiar with Accounts Receivable software.
• Strong understanding of collection procedures and privacy laws required.
• Knowledge of Healthcare collections a plus.
• Ability to influence/persuade others in often confrontational/sensitive situations.
• Strong organizational, analytical problem-solving skills.
• Excellent customer service and interpersonal skills.

Cassia Benefits:

• Competitive Pay with experience-based raises
• Tuition Assistance & Student Loan Forgiveness (site-specific)
• Generous Paid Time Off (PTO) & 403(b)/401(k) with Employer Match
• Comprehensive Health Benefits (Medical, Dental, Vision, Disability, Life Insurance) for Full-Time Employees
• Employee Assistance Program with free confidential counseling/coaching for self and family members
• Pet Insurance

About Us: Cassia is a nonprofit, mission-driven senior care organization with over 200 years of experience. Located in Edina, MN, our home office supports a network of senior living communities and services across Minnesota, North Dakota, Iowa, Colorado, and Florida. At Cassia we are dedicated to fostering fullness of life for older adults by providing compassionate, high-quality care. Our Service Standards of Respect, Excellence, Integrity, Stewardship, Compassion, Collaboration, Unity, and Innovation are the bedrock of all that we do. We value inclusivity, collaboration, and professional growth, ensuring our employees feel supported in their careers. To learn more, visit our website: https://www.cassialife.org/ Join us and become part of a nonprofit organization that truly makes a difference! #Indeed