Collections Manager

Magnify; Virginia (MN); On-site; USD 75,000 - 80,000; Full time

Job summary

A healthcare organization in Virginia is seeking a Collections Manager to lead and stabilize its collections function. The ideal candidate will have strong optometry coding experience and be capable of managing both on-site and remote staff. Key responsibilities include leading daily operations, analyzing reports, and applying deep knowledge of coding to resolve complex issues. This role offers a competitive salary starting at $75,000, commensurate with experience, making it a great opportunity for a proven leader in healthcare collections.

Qualifications

• Demonstrated experience managing collections teams, preferably in healthcare.
• Strong optometry coding and collections experience is required.
• Ability to step into a leadership role quickly and manage through change.
• Comfortable leading both on-site and remote staff.
• Experience addressing high-dollar, long-overdue accounts.

Responsibilities

• Lead daily collections operations with a focus on recovering significant overdue balances.
• Analyze aging, trending, and payer reports to identify risk areas and prioritize recovery efforts.
• Apply deep knowledge of optometry coding and billing to resolve complex denials and collection barriers.
• Manage, coach, and hold staff accountable for productivity and performance outcomes.
• Establish and reinforce consistent collections workflows, policies, and best practices.
• Partner with leadership to support post-merger integration and process improvement initiatives.

Tools

CareCloud

HST Pathways

Job description

💰 Salary: $75,000+ (commensurate with experience)

We are seeking a hands‑on Collections Manager to lead and stabilize our collections function following a recent team transition and merger. This role is ideal for a proven leader who can step in immediately, assess performance gaps, and drive measurable improvement across overdue and aging accounts.

The Collections Manager will oversee a small, partially remote team, including staff based in Tennessee, and will be responsible for performance management, accountability, and preparing the team for upcoming return‑to‑office expectations. This is an on‑site role in Richmond, VA, requiring a strong presence and active leadership.

Key Responsibilities:

• Lead daily collections operations with a focus on recovering significant overdue balances
• Analyze aging, trending, and payer reports to identify risk areas and prioritize recovery efforts
• Apply deep knowledge of optometry coding and billing to resolve complex denials and collection barriers
• Manage, coach, and hold staff accountable for productivity and performance outcomes
• Establish and reinforce consistent collections workflows, policies, and best practices
• Partner with leadership to support post‑merger integration and process improvement initiatives

Requirements:

• Demonstrated experience managing collections teams, preferably in healthcare
• Strong optometry coding and collections experience is required
• Ability to step into a leadership role quickly and manage through change
• Comfortable leading both on‑site and remote staff
• Experience addressing high‑dollar, long‑overdue accounts
• Experience with CareCloud and/or HST Pathways is preferred, but not required

Compensation:

• $80,000 and up, depending on experience, including benefits.

This role is well‑suited for a collections leader who enjoys being in the details, driving results, and building stability within a growing healthcare organization.