Collections Lead — Credit & Risk Operations

Wheeler Machinery; Salt Lake City (UT); On-site; USD 65,000 - 85,000; Full time

Job summary

Wheeler Machinery in Salt Lake City, UT is seeking an Assistant Credit Manager to support the Credit Manager in overseeing the company's credit and collections operations. You will lead the Collections team, develop payment plans, and help minimize credit risk while maintaining strong customer relationships, reporting to senior leadership.

This role requires attention to detail, analytical skills, and clear reporting.

Qualifications

• 3+ years of credit and/or collections experience.
• 3–5 years of employee management experience.
• Proficiency in Microsoft Office and Microsoft Dynamics 365.

Responsibilities

• Lead daily Collections operations, giving real-time guidance on procedures and accounts, supporting decisions, and resolving employee and customer issues to keep work moving.
• Handle escalated accounts and communicate with customers when coordinator-level collection efforts have not been successful.
• Work with leadership to plan, prepare, and present payment plans to customers who need help with past-due balances.
• Prepare a monthly collections strategy and plan for the team to execute.
• Stay proficient in all Collections Coordinator duties to provide hands-on support and cover absences or gaps.
• Lead onboarding and training for all Collections Coordinators through coaching, mentoring, and ongoing feedback.
• Hold one-on-ones with each team member every two weeks, serving as the first escalation point for complex accounts, payment disputes, reconciliations, customer concerns, and process questions.
• Set annual goals and development plans for each team member, with clear expectations, recognition of strengths, and identified growth areas.
• Ensure the team has the tools, resources, and support it needs to succeed.
• Cross-train the team on department processes to broaden skills and always ensure coverage.
• Serve as backup to the Credit Manager, using delegated authority to oversee department operations, reporting, and business continuity when needed.
• Monitor credit limits and payment terms, identify potential credit issues, and recommend actions to reduce risk and overdue balances.
• Partner with the Assistant Credit Manager – Credit on credit applications, credit analyses, and ongoing credit reviews.
• Review bad debt write-offs on delinquent accounts once all reasonable collection efforts are exhausted.
• Oversee the unclaimed property process, ensuring timely completion and compliance with reporting requirements.
• Help develop and implement credit policies and procedures, and identify process improvements that increase collection effectiveness, reduce delinquency, and improve customer experience.
• Prepare and lead the Monthly AR Review (MARR) meeting with Operations, including DSO and collection performance analysis.
• Prepare regular credit reports for the Credit Manager, such as AR aging, collections performance, and DSO trends.
• Maintain accurate credit files, including credit applications, contracts, and correspondence.
• Review and recommend accounts for collection agency placement, legal action, or other recovery measures.
• Prepare legal packets for the attorney and communicate regularly with counsel and the Credit Manager to keep litigation moving.
• Partner with Accounts Receivable to ensure payments are posted accurately.
• Collaborate with Operations, Sales, and other departments to resolve collection issues and support company objectives.
• Represent the company at monthly NACM trade group meetings, sharing industry and credit insights with the team and encouraging professional development.
• Work safely, help keep others safe, and participate in continuous improvement initiatives.
• Perform other duties as assigned.

Skills

Credit management

Collections

Team leadership

Excel

Communication

Analysis

Education

High school diploma or GED

NACM CBA or Bachelor's degree

Tools

Microsoft Office

Dynamics 365

Job description

Wheeler Machinery in Salt Lake City, UT is seeking an Assistant Credit Manager to support the Credit Manager in overseeing the company's credit and collections operations. You will lead the Collections team, develop payment plans, and help minimize credit risk while maintaining strong customer relationships, reporting to senior leadership.

This role requires attention to detail, analytical skills, and clear reporting.