Collections Investigator

Colorado Judicial Branch; Colorado Springs (CO); On-site; USD 53,000 - 76,000; Full time

Job summary

The Colorado Judicial Branch is seeking a full-time Collections Specialist in Colorado Springs to administer, enforce, and collect restitution, fines, and costs ordered by the Court in traffic, misdemeanor, juvenile delinquency, and felony cases. The role prioritizes restitution collection and revenue recovery with professional conduct.

Responsibilities include complex investigations, contacting debtors, establishing payment plans, coordinating with probation and agencies, and issuing notices

Qualifications

• High school diploma or GED required.
• Minimum three years in client supervision in a related field, financial work, or judicial setting.

Responsibilities

• Administers, enforces, and collects restitution, fines, and costs ordered by the Court.
• Interviews defendants and establishes payment plans that mutually benefit the client, courts, and victims.
• Monitors delinquencies and issues past due notices; coordinates with probation and agencies.
• Prepares reports and collaborates on policies for the Collections Department.
• Performs other duties as assigned.

Skills

Supervision

Debt collection

Customer contact

Education

High school diploma or GED

Job description

POSITION INFORMATION

Job Code: R41350

Full Time Salary Range: $52,680.60- $76,387.32

FLSA Status: Non-exempt

Learn More About Employee Benefits

This posting may be used to create a Talent Pool. Talent Pools may be used for a period of 10 months after the closing date on a job posting.

Notice To Colorado Applicants

In compliance with the Colorado Job Application Fairness Act, in any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

MISSION STATEMENT

The Judicial Department works to provide equal access to justice, contribute to public safety, and strengthen the rule of law across Colorado. Together our courts and probation departments are committed to impartial and timely dispute resolution; support for families, litigants, and victims; client rehabilitation; and meaningful community engagement.

STATEMENT OF DUTIES

Summary Of Job Classification

Administers, enforces, and collects all restitution, fines, and costs ordered by the Court in traffic, misdemeanor, juvenile delinquency, and felony cases. Responsible for prioritizing collection of restitution, client stability, and revenue recovery. Implements assertive collection techniques with professionalism and integrity.

Additional Comments

Cover letter and resume required.

NOTE: Incomplete applications may not be considered.

Essential Functions

To perform this job successfully, an individual must be able to perform each essential function listed below satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Frequency and percentage of time may vary based on assignment.

• Administers, enforces, and collects restitution, fines, and costs ordered by the Court.
• Conducts complex investigations and skip-tracing using various databases and tools to locate, investigate, and contact persons owing money. Analyzes documentation and other information provided or found through research.
• Interviews defendants and associated parties required to pay financial assessments. Determines eligibility and ability for planned payments. Establishes payment plans that mutually benefit the client, courts, and victims.
• Assists defendants, public, victims, court staff, attorneys, probation, employers, and other government agencies in resolving complex procedural concerns, account discrepancies, customer complaints, and other difficult inquiries.
• Monitors, resolves, executes, and tracks delinquencies using the various collections reports.
• Prepares and issues past due notices, attachment of earnings, writs, liens, probate claims, and referrals to private collection agencies. Executes, implements, and monitors authorized collections enforcement actions by collaborating with probation and other agencies. Files special reports.
• Assists in the development, implementation, and oversight of local policies, standard operating procedures, and programs for the Collections Department. Evaluates the effectiveness of policies and procedures.
• Completes special duties, projects, and tasks.
• Participates in training and meetings as required.
• Performs other duties as assigned.

Supervisor Responsibilities:

Job has no responsibility for the direction or supervision of others.

Human Collaboration

Interactions may result in decisions regarding implementation of policies. Contact may involve support of controversial positions or the negotiation of sensitive issues or important presentations. Contacts may involve stressful, negative interactions with the public requiring high levels of tact and the ability to respond to aggressive interpersonal interactions.

Freedom To Act & Impact Of Actions

Employees normally performs assignments after receiving general instructions as to methods, procedures, and desired end results. There is some opportunity for discretion when making selections among a few, easily identifiable choices. The assignment is usually reviewed upon completion.

Knowledge & Skills

Work requires comprehensive, practical knowledge of work processes. Incumbent can complete a broad range of work, sometimes complex, without frequent reference to others.

Fiscal Responsibility

May assist in the collection of data in support of recommendations for functional area budget allocations. May monitor division or program/promotional level fiscal requirements.

Minimum Qualifications

Education and Experience Equivalency:

High school diploma or G.E.D.

Work Related Experience

At least three (3) years in client supervision in a related field, financially related work, or judicial experience.

Licenses And Certifications

None.

Physical Effort Requirements

Exerting up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally.

Work Environment

Good-Relatively free from unpleasant environmental conditions and/or hazards.

Work Location:

Office or similar indoor environment; confined space.

Exposures

Individuals who are hostile or irate; individuals with known violent backgrounds; communicable diseases.