Collections & Default Strategy Lead

Builder Circle; United States; On-site; USD 110,000 - 150,000; Full time

Job summary

Builder Circle is seeking a Collections & Default Manager to own the borrower collections process from first missed payment through resolution. This role drives delinquency monitoring, borrower outreach, and workout negotiations for RTL, hard-money, or construction loans, and leads the collections team as it grows.

The ideal candidate has 8–12 years in collections or loss mitigation, hands-on experience with default workouts, and a track record mentoring staff within a real estate lending

Qualifications

• Bachelor's degree in finance, business, or a related field preferred.
• 8–12 years of experience in collections, default servicing, or loss mitigation is strongly preferred.
• Direct experience with RTL, hard-money, or construction/rehab lending is highly preferred.
• Demonstrated experience managing accounts through default, including workouts and deeds-in-lieu.
• Prior experience mentoring or training team members within collections or servicing is required.

Responsibilities

• Own collections ownership: monitor delinquency and take ownership from day one of missed payment.
• Conduct outbound calls and emails to resolve missed payments and document contact.
• Determine escalation paths: in-house collections vs. outside debt collection or attorney referral.
• Ensure delinquency notices and regulatory communications comply with state laws.
• Own default and workout management, including structuring workouts and deed-in-lieu agreements.
• Coordinate handoff of properties to REO with required documentation and reporting.
• Manage lien releases and loan file handling in RTL/construction contexts.
• Lead the collections process company-wide and mentor growing staff.
• Build and maintain collections and default workflow in Salesforce; document status and contacts.
• Recommend best practices and implement process improvements as volumes scale.
• Prepare monthly delinquency, workout, and default status reports for leadership.

Skills

Negotiation

Communication

Leadership

Mentoring

Organization

Problem solving

Education

Bachelor's degree in finance, business, or related field

Tools

Salesforce

FCI

Job description

Builder Circle is seeking a Collections & Default Manager to own the borrower collections process from first missed payment through resolution. This role drives delinquency monitoring, borrower outreach, and workout negotiations for RTL, hard-money, or construction loans, and leads the collections team as it grows.

The ideal candidate has 8–12 years in collections or loss mitigation, hands-on experience with default workouts, and a track record mentoring staff within a real estate lending